I thought I'd give you all a laugh this morning by giving an instance I mentioned in another thread more prominence.
I had been engaging in a long email conversation with a customer service advisor last night in a vain attempt to get my IHD updated with the correct tariff rates when I got two similar emails in quick succession from Eon Next.
These emails welcomed me to my 'new' Next Loyalty Fixed v4 tariff which started on 23 June 23. I had already received this welcome email when my tariff started. What struck me immediately was that my credit balance had dropped by £150. There was no way I'd used that amount of energy in five days.
I checked my on-line account in my phone app and saw that I had been charged a £75 Early Exit Fee for each fuel. Not only that, no account at all was now taken of my (reduced) credit balance so I was notified my monthly DD amount was increasing by around £50 per month.
How could an early exit fee be taken when I'm clearly still on the tariff and have gone nowhere?
Twenty minutes after the shock email I received an email from customer service telling me my IHD had been updated again. Wondering if the two things were linked in some way I emailed back telling my new tale of woe and was advised that the matter would be investigated.
I can't wait to hear how this happened... if I ever do, of course 🙄😂
I had been engaging in a long email conversation with a customer service advisor last night in a vain attempt to get my IHD updated with the correct tariff rates when I got two similar emails in quick succession from Eon Next.
These emails welcomed me to my 'new' Next Loyalty Fixed v4 tariff which started on 23 June 23. I had already received this welcome email when my tariff started. What struck me immediately was that my credit balance had dropped by £150. There was no way I'd used that amount of energy in five days.
I checked my on-line account in my phone app and saw that I had been charged a £75 Early Exit Fee for each fuel. Not only that, no account at all was now taken of my (reduced) credit balance so I was notified my monthly DD amount was increasing by around £50 per month.
How could an early exit fee be taken when I'm clearly still on the tariff and have gone nowhere?
Twenty minutes after the shock email I received an email from customer service telling me my IHD had been updated again. Wondering if the two things were linked in some way I emailed back telling my new tale of woe and was advised that the matter would be investigated.
I can't wait to hear how this happened... if I ever do, of course 🙄😂
Last edited by JoeSoap; 29-06-23 at 08:10. Reason: spelling
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
