Thank you to everyone for your assistance. I did call and get a reduction, not as much as I would have hoped, and also got a refund of my excessive credit.
As suggested, time has moved on and hopefully having been a year with panels now, the yearly bills should start to see a more realistic figure.
It is very disappointing that the system works on a pay-up-front tariff which is not flexible enough to warrant an automatic review of monthly payments when EOn themselves install panels.
Off to take a picture !! of my meter to submit my export reading so that I can receive a cheque!! Let's hope this technology improves soon.
Thank you to everyone for your assistance. I did call and get a reduction, not as much as I would have hoped, and also got a refund of my excessive credit.
As suggested, time has moved on and hopefully having been a year with panels now, the yearly bills should start to see a more realistic figure.
It is very disappointing that the system works on a pay-up-front tariff which is not flexible enough to warrant an automatic review of monthly payments when EOn themselves install panels.
Off to take a picture !! of my meter to submit my export reading so that I can receive a cheque!! Let's hope this technology improves soon.
So pleased to hear that you have been able to get things sorted. 👍
@GwenG We can apply adjustments every month if needed. In my experience with solar and usage there are many variables to take into consideration however in 12 months as you say, we will have a better picture of usage.
What sort of reduction did you receive because the amount of credit I would expect this to be a fairly decent reduction?
Last edited by Lee_EONNext; 01-10-23 at 13:00.
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
@GwenG Just wanted to touch base again Gwen, do you want me to run a payment adequacy on your account? DM me your details and I will have a look for you.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
