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meldrewreborn
I seldom look at the meters tbh and when I first requested this update about five weeks ago my tariffs, as showing on the IHD, had updated by the next morning as promised. So the update happened... but to the wrong rates. As the waters started to muddy and the HAN was being blamed as a possible culprit, I did check the meters and the only tariff info I could find was the electric rate per kWh. That matched the rate on the IHD so that was enough for me to conclude that the meters hadn't received the update.
You have prompted me to have another look at the electric meter and the tariff rate still matches what shows on the IHD. I am convinced that the rates being applied to my meters are the non-DD rates although I haven't been able to verify that. I have only learned that there is a problem with non-DD rates being applied to the meters of DD account holders through this forum. All my asking of customer service for an explanation and raising a complaint a month ago has been met with silence.
If there is a known issue, I feel we should be informed, even if they haven't a clue what's wrong or how long it might take to fix. It seems the updates work for some and it sometimes takes a few attempts to get it right. I shall keep plugging away until the updates are applied correctly or I get a proper explanation as to why it can't be done.
The wrong rates showing on the IHD isn't a great problem as they're close enough to give me an at-a-glance idea of how I'm doing each day. I keep my own tally of real usage and costs. What I do miss though is the historical usage information, right down to half-hourly, going back over a year that suddenly stopped appearing in the Bright app, and the Eon Next app for that matter, after 7 July. I found it useful and have no idea if the problem is related to the IHD issue. What I do know is that @
WizzyWigg was having the same issues and as soon as his IHD tariff was finally updated correctly, the missing data also appeared in his apps. It could be a coincidence of course.
Until I get one of the issues fixed I won't know the answer. I have no idea how to get the Bright issue sorted so my only hope is to keep at it with the IHD issue and see what transpires.
