[Ian413]

So, meanwhile back in the 18th century, the steam powered tariff dispenser and updater has run out of ooomph. I can see that my meter is connected, the gas tariff on the meter is correct, it corrected itself nanoseconds after communication was restored. But, why o why is the electricity tariff not updated. My latest exchange with the , very helpful, directors complaints unit, tells me that I have to wait, and that it can take a few weeks.

I just don’t get it. Why does it take a few weeks. This is almost a standard response from EON but no one has ever explained why and what is happening in those few weeks.

I was wondering if a new tariff had to be grown but that would be silly. So does anyone actually know what happens to download a new tariff and why one has to wait weeks. I’m at a loss

[JoeSoap]

@Ian413

I wish I could answer that question in your last paragraph. I do feel your pain and until smart readings are taken automatically from my meters and a bill is produced, I still don't know if I'm home and dry with my issues.

[WizzyWigg]

@JoeSoap

One week anniversary. 🍾 This will put the mockers on it. We've had communication's with DCC for a solid week. 😉

[JoeSoap]

@WizzyWigg

A whole week… that really does call for a celebration 🥂😂

[WizzyWigg]

Originally Posted by JoeSoap

@WizzyWigg

A whole week… that really does call for a celebration 🥂😂

Yep. 🍾. The next celebration will be when the little red heart shows 3 ticks. 😃

[JoeSoap]

Originally Posted by WizzyWigg

Yep. 🍾. The next celebration will be when the little red heart shows 3 ticks. 😃

It took about 12 days from data starting to show in the Bright app before I got three ticks on the health checker. It's not quick to respond to change 🙄

[WizzyWigg]

Originally Posted by JoeSoap

It took about 12 days from data starting to show in the Bright app before I got three ticks on the health checker. It's not quick to respond to change 🙄

I'll arrange a party for this time next then. 🎂 BYOB 🍾. 😉

[JoeSoap]

Originally Posted by WizzyWigg

... BYOB 🍾. 😉

No need... I see you've already got one on ice for me 🥂

[WizzyWigg]

Originally Posted by JoeSoap

No need... I see you've already got one on ice for me 🥂

It's going to be a fantastic party 🎇🎈. Or wake may be 🤣🤣. Just applying some PPMA. 😉

[Ian413]

@JoeSoap @LeeDQ_EONNext. So, I have been doing some digging.

I now know the answer to my question. I know how the tariff data gets, or doesn’t, to the meter.

First the components. We know about the HAN already, as we’ve seen the lights for the HAN flashing on the meter. However, what I didn’t appreciate was that there are local ‘undefined’ communications hubs that each Smart meter connects to. These HuBs , located probably on local power line poles, communicate with each other, with the Smart meter and with a ‘central, Uber hub that acts as a master repository. This is collectively what the HAN is and it is used by all household electrical suppliers. The plan is that other household appliance companies can subscribe to the HAN and download and upload data. The HAN doesn’t touch the internet anywhere. It is entirely separate.

As such the HAN is a single thing and is not operated by the utility company. Each utility company subscribes to it and is allowed to put data in at the front end, provide the serial number of the meter and, bingo the HAN delivers it to the meter. Likewise in reverse with the meter readings.

Now we get to the interesting bit. The HAN is effectively a national asset. As such it is run by an organisation called the DCC. The DCC is, wait for it, actually run by Capita. Now it all makes sense. In my career I had many dealings with capita and they are without doubt the most useless organisation I have ever had the mispleasure of dealing with. Totally impenetrable, not interested in customer service and totally driven by the need to obtain as much profit as possible.

Now I understand why this is so hard for EON and everyone else; they have no control. It’s entirely driven by Crapita who have a monopoly and therefore no incentive to perform. In the words of Private Fraser, “we’re all doomed”. I can safely now predict that this will all remain broken; Capita run it.