IHD Tariff Update Request More Troublesome Than Normal

Level 91

JoeSoap

23-09-23

Originally Posted by WizzyWigg

...my pessimistic positive side says there is a possibility you might be right.

... and Peter Piper picked a peck of pickled pepper 😜

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 87

WizzyWigg

23-09-23

Originally Posted by JoeSoap

... and Peter Piper picked a peck of pickled pepper 😜

It'll certainly spice everything up not sure it'll fill the gaps 😂.

Level 87

WizzyWigg

23-09-23

@geoffers
Blow me down. It looks like that ticket you sent might have done the job and hence you could do what you did this morning. I've just seen an update on my steam powered brick for an update for bug fix and enhanced functionality for adding tariffs. Not that I would need to make use of it myself. 👍👍

Level 91

JoeSoap

23-09-23

A little bit more progress... my engineer appointment confirmation message for 28 Sep has disappeared from my online account. That's another thing off my mind 👍

Level 87

WizzyWigg

23-09-23

With the new update on Android Bright you can see a history of your tariffs. 😯

Level 92

retrotecchie

23-09-23

@WizzyWigg

But I have all that in my spreadsheet. I bet the Bright App can't show you the relative savings (or otherwise) if you had stayed on a different tariff or project savings (or otherwise) for different tariff options going forward?

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 87

WizzyWigg

23-09-23

Originally Posted by retrotecchie

@WizzyWigg

But I have all that in my spreadsheet. I bet the Bright App can't show you the relative savings (or otherwise) if you had stayed on a different tariff or project savings (or otherwise) for different tariff options going forward?

Spot on. It's an app and will never have the capability of replacing the human/spreadsheet interface. 👽

PS. I was only playing. Wanted to see why it had been updated.

Last edited by WizzyWigg; 23-09-23 at 11:31.

Level 36

geoffers

23-09-23

Originally Posted by geoffers

@geoffers Actually the data Bright data was updated at 2 am this morning, and my entered ToU rates are effective from midnight...

So "bingo" - Bright is now showing the correct cost analysis for my energy usage. I now just need to see if I can back-date the effective tariff start-date to July for a full cost analyst

WooHoo - I've managed to backdate the tariff to July, so can now compare the Bright app reported costs to my spreadsheet (which should be identical)

Then the only missing link is an actual bill/statement from EOn, for which I've sent a request to cust services (as I've had 2 months with gas statements, but no leccy statements)

Level 87

WizzyWigg

23-09-23

Originally Posted by geoffers

WooHoo - I've managed to backdate the tariff to July, so can now compare the Bright app reported costs to my spreadsheet (which should be identical)

Then the only missing link is an actual bill/statement from EOn, for which I've sent a request to cust services (as I've had 2 months with gas statements, but no leccy statements)

Fandabbydosey. Onward and forward. It's been a positive week. 🤗

Level 91

JoeSoap

23-09-23

Originally Posted by geoffers

WooHoo - I've managed to backdate the tariff to July, so can now compare the Bright app reported costs to my spreadsheet (which should be identical)

Then the only missing link is an actual bill/statement from EOn, for which I've sent a request to cust services (as I've had 2 months with gas statements, but no leccy statements)

Excellent 👍