IHD Tariff Update Request More Troublesome Than Normal

Level 91

JoeSoap

08-09-23

Well, two months after my smart meters stopped communicating I have a message in my app…

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Less than three weeks to go until the engineer comes to wave a magic wand 🤞

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 88

WizzyWigg

08-09-23

Originally Posted by JoeSoap

Well, two months after my smart meters stopped communicating I have a message in my app…

Less than three weeks to go until the engineer comes to wave a magic wand 🤞

Could I borrow the wand afterwards 😂?

Level 91

JoeSoap

08-09-23

Originally Posted by WizzyWigg

Could I borrow the wand afterwards 😂?

Not in my gift 😂. Maybe an engineer with a wand will visit you one day 🤞

Level 88

WizzyWigg

08-09-23

Originally Posted by JoeSoap

Not in my gift 😂. Maybe an engineer with a wand will visit you one day 🤞

I shall dream on 👴.

Level 91

JoeSoap

10-09-23

My online account health checker has finally caught up with my situation and it now fails the smart meter check.

Level 91

JoeSoap

18-09-23

@LeeDQ_EONNext

Edit... To save you some time, please don't respond to this post until you have landed on 👉 this page 👈 to get the full story of good news.

Just noticed that my meters are (or were) communicating again as of last Monday.

Edit... Looking at my Bright app, my meters actually started communicating (as showing in the app) at 2am on Saturday 9 September and are still communicating as at 1pm today (18 Sep)... 9 full days of data. That said, the period of No Data between 8 July and 8 Sep remains blank.

The online account health checker still tells me, ''We can't communicate with your smart meter''.

I've asked for a tariff update 🤞 but no reply as yet.

See screenshots of Eon Next and Bright Apps…

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Last edited by JoeSoap; 21-09-23 at 17:06.

Level 88

WizzyWigg

18-09-23

@JoeSoap

Not envious 👽. 😂 Looking positive 👍. Fingers and toes all crossed for you. 👴

Level 91

JoeSoap

18-09-23

@WizzyWigg

Well, I know I shouldn’t get my hopes up but this is encouraging. Apart from the two months of missing data, which I thought would show up now, my elect usage is bang up to date in the Bright app and gas just lagging by a couple of hours.

Unfortunately, no reply yet to my update request email so I’ll have to wait patiently to see if that works. Also, my normal smart reading date is 6th of month and I have an engineer coming on 28th September.

Now I have a decision. Do I content myself with just having data and cancel the appointment? Do I hang on and see if I get a tariff update first and then decide? Probably the second choice. Either way, I may then have to wait six weeks to see if smart readings get taken. No big problem if they don’t.

Anyway, at least something has happened. I still don’t think the problem is at my end 🤔

Level 88

WizzyWigg

18-09-23

@JoeSoap

Having lost track a bit did you ever check with CA Smartmetercheck to see if meters connected with DCC? Looking at your recent results it looks like you definitely connected now. I think this indicates it wasn't your end. 🤞

Level 91

JoeSoap

18-09-23

@WizzyWigg

Linked below is my post from 10 August when all was good on the smart meter checker….

https://community.eonnext.com/threads/7173-IHD-Tariff-Update-Request-More-Troublesome-Than-Normal?p=37442&viewfull=1#post37442

Now that the data is reaching the apps can I be sure all is ok at my end do you think?