My tariff didn’t change until 23/7. So yes unrelated. I’m sticking with the mobile phone cell network being maintained
Ah, ok. Then the tariff update is not the issue in your case as that cannot take place until you have comms restored.
Funny that I lost comms on the same day as you did, as have others who have since had success with both issues. I was advised to book an engineer appointment in a bid to solve my comms issue. Whether this will facilitate an immediate tariff update is another matter.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
You are correct to think that Eon Next should take this matter seriously and do something about it.
The plain fact is that the communication system between your meter and your supplier is so tightly configured to stop malign forces from intercepting your readings that even the people that manage the system can't fix it when it goes wrong. Plus the fact that some think that switching off 3g and other mobile networks is a factor (despite the O2 contract with the DCC being valid to 2033!).
Add in the fact that suppliers are awarded brownie points to install a smart meter, but nothing about getting it correctly operate. Its a recurring theme and no end in sight. Complain to Eon and your MP. It was after all parliament that foisted this system upon us.
You can find the latest data on smart meters here - 10% were dumb in March 2023 report.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Plus the fact that some think that switching off 3g and other mobile networks is a factor (despite the O2 contract with the DCC being valid to 2033!).
O2 do not have all the 3G infrastructure to themselves. In many rural locations, mobile companies 'codeshare' on other providers infrastructure as was the case here in my part of Wales. When Vodafone and EE switched off the 3G masts (which were shared by O2 and Three), there was nothing O2 could do about it. Contract or otherwise.
The new contract for 4G SMETS2 smart metering network services has been awarded to Vodafone.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
In the interests of fairness, I have received an explanation as to why my customer complaints were closed. It was due to me receiving an explanation from my original advisor detailing all that had happened with my account and the fact there is a known issue with incorrect tariff rates being applied that is being looked into. As my account had been restored to its original state with exit fees refunded, I accepted his explanation and said as far as I was concerned the matter was closed.
I did not contact unhappy@eonnext to withdraw the complaints so still expected a response, hopefully leading to educating advisors that there is an ongoing issue with tariff updates and to inform customers of such rather than messing with their accounts. It seems that customer service advisors can initiate the closing down of complaints dealing with issues they are party to without further correspondence with the complainant.
It's fair to say that I'm now totally fed-up with this. Eon Next need to get a grip of this in my opinion. A good advert for having smart meters installed this certainly isn't.
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