IHD Tariff Update Request More Troublesome Than Normal

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  • JoeSoap's Avatar
    Level 91
    I think you've gone beyond insanity…

    It’s been a bit of a nuisance… well, quite a lot at times. Honestly though, I have bigger things worrying me 😞 This has been a distraction sometimes 🙏
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • retrotecchie's Avatar
    Level 92
    I think you've gone beyond insanity. Beyond the Event Horizon and entered the Black Hole. 😂

    In the immortal words of Captain Kremmen, it's probably safe to say that @JoeSoap has even 'gone where no hand has set foot'. Hopefully not camply 🤣🤣🤣
    Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
  • JoeSoap's Avatar
    Level 91
    Am I reading this post correctly, but to me they are saying that it's very unlikely the update issues generated the communication failure? 🤔

    I see where my post is confusing now. The two issues have become linked as the tariff updates cannot now be sent due to the loss of communications between Eon Next and my smart meters.

    Whether the loss of comms was caused at some point by someone or something during the course of trying to get a correct update through is another matter. The boffins think not. I’m not so sure… but what do I know? It could indeed be a coincidence, but then again, your meters seemed to lose comms for a while during your (ultimately successful) quest to get a tariff update, as shown by the temporary loss of usage data in your apps. Somehow, they seemingly managed to get your correct update through and your comms restored at the same time.

    I never thought a tariff update request would become so complicated 🤪😂
  • WizzyWigg's Avatar
    Level 87
    I see where my post is confusing now. The two issues have become linked as the tariff updates cannot now be sent due to the loss of communications between Eon Next and my smart meters.

    Whether the loss of comms was caused at some point by someone or something during the course of trying to get a correct update through is another matter. The boffins think not. I’m not so sure… but what do I know? It could indeed be a coincidence, but then again, your meters seemed to lose comms for a while during your (ultimately successful) quest to get a tariff update, as shown by the temporary loss of usage data in your apps. Somehow, they seemingly managed to get your correct update through and your comms restored at the same time.

    I never thought a tariff update request would become so complicated 🤪😂


    Ah yes but. Don't forget my set up should be in a museum. 😂 It's like I'm using GEM desktop on my laptop and you are using Windows 11. 😂 I think they call it progress. 🤔😂 It'll be interesting to see what the engineer comes up with. I'm hoping that a cold boot to your system and Bob's your uncle all back to normal. Rather like when the old Wi-Fi router crashes. 👴
  • retrotecchie's Avatar
    Level 92
    @WizzyWigg

    With you there, Wizzy. As a time-served electronics engineer of more years experience than I care to remember, I'll be the first one to suggest 'if it doesn't work properly, turn it off, count to ten and then turn it back on again'. Unfortunately, turning a meter off then on again means either waiting for a random power cut, or pulling the DNO fuse.

    You would have thought a consumer accessible reset button to 'reboot' a meter would make sense, but then some idiot could 'jam' the button, keep the meter in reset and bypass the racking up of units.

    Like all home PC's used to have a power button, the turbo button and a reset button. Reset is now hidden away so you have to go hunting for it, if the case even has a reset button, turbo is a thing of the past and even the power button is no longer a physical switch to turn off the PSU at the mains!

    And I used to quite like GEM desktop, as it happens. I had an Amstrad PC640 with GEM....proper retro that was! Not too dissimilar to Amiga Workbench.

    Hang in there @JoeSoap. It will all come right in the end, your meters will play nicely, the IHD will be more than just a pretty desk clock and all pigs will be fully fuelled up and ready for takeoff. 🤞😉😎
  • WizzyWigg's Avatar
    Level 87
    @WizzyWigg

    With you there, Wizzy. As a time-served electronics engineer of more years experience than I care to remember, I'll be the first one to suggest 'if it doesn't work properly, turn it off, count to ten and then turn it back on again'. Unfortunately, turning a meter off then on again means either waiting for a random power cut, or pulling the DNO fuse.

    You would have thought a consumer accessible reset button to 'reboot' a meter would make sense, but then some idiot could 'jam' the button, keep the meter in reset and bypass the racking up of units.

    Like all home PC's used to have a power button, the turbo button and a reset button. Reset is now hidden away so you have to go hunting for it, if the case even has a reset button, turbo is a thing of the past and even the power button is no longer a physical switch to turn off the PSU at the mains!

    And I used to quite like GEM desktop, as it happens. I had an Amstrad PC640 with GEM....proper retro that was! Not too dissimilar to Amiga Workbench.

    Hang in there @JoeSoap. It will all come right in the end, your meters will play nicely, the IHD will be more than just a pretty desk clock and all pigs will be fully fuelled up and ready for takeoff. 🤞😉😎

    Couldn't afford the 640 had to settle for the 1512 with the two 5.25 inch floppies. I increased the RAM to 640k (cost an absolute fortune) and added a second hand 10mb hard drive and lastly a CD player. Spent many a Sunday going to computer fairs. Those were the days. 😂
  • retrotecchie's Avatar
    Level 92
    @WizzyWigg

    Ah, the halcyon days of having to solder in RAM chips when everything was measured in kilobytes.
  • WizzyWigg's Avatar
    Level 87
    @retrotecchie

    And when motherboards were motherboards. I love my Pi's. 🤗