I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
IHD Tariff Update Request More Troublesome Than Normal
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- ihd tariff update
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Level 9114-08-23
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Level 8714-08-23
Hold the front page! 😯 Clarification required! 😯 We know about new news. 👴 We know about old news, BUT where does the Same News fit?? 🤔 Is it old news, new news or just news??????????😂
I take it that according to the Great Energy Island in the Cloud you still don't exist. 🙃 -
Level 9115-08-23
They must know I exist as they sent me an email asking me to book an engineer visit. As you know, I'm reluctant to do that for fear of having an investigation into two issues, one at each end... (or are they?), that may make things even worse than they are. The issues may or may not be linked and @LeeDQ_EONNext is awaiting some clarification on this from the boffins.
I have decided that if I don't get any news tomorrow I'm leaving Eon Next...................... only joking 😉😂. Actually, what I will do tomorrow is fulfil my part by booking the engineer's visit unless I am advised otherwise before I send the email. I can always cancel if needs be.
I will get this sorted. Everything is fixable 🤞 -
Level 8715-08-23@JoeSoap
I'm glad you exist, I was getting a bit worried. 👍Life wouldn't be the same without the daily News Report. 🤗
By the way congratulations you've hit over the Hundred Thousand views 🏆. I've forgotten what was the reason for this thread 😂. Only kidding.
I look forward to the next instalment. 🤔😂
PS If there's been over 100,000 views, one could read into that there could be lots of other Smart systems out with the same problem. 🤔Last edited by WizzyWigg; 15-08-23 at 19:50.
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Level 9115-08-23@WizzyWigg
I wasn’t going to post on this thread today unless I really did have some news. I have been wrestling with whether to book the engineer visit but this evening I wondered how much time I might continue wasting waiting for an answer that might not come for a while yet… if at all. So, I thought I would commit here to going ahead and booking the damn thing tomorrow so that I’m less likely to change my mind.
There seems to be many folks viewing this. I’m guessing it’s not on account of the scintillating wit that peppers the thread but more that a lot of people are having the same or similar issues and are keen to see if this all gets fixed in a timely manner. With any luck, when the cause of the incorrect tariff rates gets fixed, many smart meters out there, together with their IHDs, will automatically update. If not, then at least when updates are requested, others won’t have the same experience I have had.
We live in hope 🙏 -
Level 8715-08-23@JoeSoap
The waiting game.🤔 Tricky. 🤔 Bury head in sand and hope it goes away, or bite the bullet.
I think there are many watching, and it's not the scintillating wit 😂. More like we're getting towards the end of a great book and really want to know who did it. 🤔
Okay Mr Poirot go for it. 🤗 -
Level 9116-08-23I have now been informed that the loss of communication with the smart meters is highly unlikely to be connected with the tariff update issues. I have just emailed customer service to request an engineer visit.
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Community Team16-08-23Evening @JoeSoap I note you say it's unlikely to be related but I do wonder if because the smart meters have lost communication that could be why the tariff updates haven't been going through. In my head I would imagine if the smart meter isn't communicating with us then we wouldn't be able to communicate with it 🤔 I'm not sure if I'm waayyyy of the mark with that theory smart wouldn't be my Mastermind subject that's for sure 😅 but does that make sense?"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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Level 9116-08-23@DebF_EONNext
The tariff update fiasco was already in full swing before the smart meter’s stopped communicating after 7 July. For that reason I was/am convinced the issues are related but not the way round you have suggested.
Remember, the tariff update went through… but it was at the wrong rates. Any attempt to put the issue right ended up making things worse. -
Level 9116-08-23@DebF_EONNext
It may be that the loss of communications are now hindering things but the two issues may be feeding off each other now.
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