[Beki]

Hey everyone 👋

Well, I've had an update! There was an issue with price change messaging that was sent to the IHD's. That's been fixed and we're currently in the process of making sure that those customers who are on SVT are sent the right prices. This may have been the update that @solidbond has seen this morning. They're still working on this, over the next couple of days, so hopefully you're in that batch @JoeSoap.

We still have an issue where a customer may change agreement (e.g. SVT to Fixed) and the change of tariff process isn't automatically going through to the IHD's but this can be resolved if our Energy Specialists push the 'Change of Tariff' command to the meter, so just let us know 💪

[JoeSoap]

@Beki_EONNext

Thanks for that update. I’ll continue to wait with bated breath 🤞😂

[solidbond]

@Beki_EONNext

Thanks for the info - I take it the daily totals will reflect the update from tomorrow?

[Beki]

@JoeSoap 😅
@solidbond I should hope so. You may have to do a reset too!

[JoeSoap]

@Beki_EONNext

After sending requested IHD pictures yesterday, I’ve just had a reply from CS saying…

“Thanks for the pictures. I've sent this off to the SMART metering team. They will look into the issue, and attempt a fix. Once we get an update, we'll let you know.’’

I wonder if I’ll get a swift explanation that matches yours 🤔

[Beki]

@JoeSoap Probably not if I'm honest as I've had to go through so many people to get an update.
We sent your account and some others on this thread that had been affected and it doesn't lie with the 'smart metering team' as such. It lies more with the tech team, within the smart team... 🤯

[JoeSoap]

@Beki_EONNext

I feel I’ve got so many irons in the fire with CS, complaints, Smart Team, Tech Team, @LeeDQ_EONNext and your good self that I start to wonder if they’ll all cancel each other out 😂

[meldrewreborn]

@JoeSoap

many hand make light work but too many cooks spoil the broth.

likewise the early bird catches the worm but the second mouse gets the cheese.😂

[WizzyWigg]

@meldrewreborn
Nice one 😂😂😂

[JoeSoap]

Originally Posted by meldrewreborn

@JoeSoap

many hand make light work but too many cooks spoil the broth.

likewise the early bird catches the worm but the second mouse gets the cheese.😂

I’ll choose which saying suits retrospectively once possessed with a great deal of hindsight.

For now, ‘Always look on the bright side of life’ will do 😂