Yeah, but the constant drip is easier to swallow than one big dollop all at once 😂
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
IHD Tariff Update Request More Troublesome Than Normal
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Level 9121-07-23
Yeah, but the constant drip is easier to swallow than one big dollop all at once 😂 -
Level 8121-07-23
Yes but I wouldn't be able to say "OW MUCH" , as I would already know. I look forward to that day of the month. 😂😂😂😂Last edited by WizzyWigg; 21-07-23 at 21:40.
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Level 9122-07-23
I suppose it gives you some excitement now that your IHD and apps are up-to-date 😂 -
Level 8122-07-23
Quite. The apps and IHD give no pleasure. Doing the accounts once a month and having that wonderful surprise (shock) of what we (the Royal We) have spent is the pinnacle of ecstasy. Sad isn't it. 😂😂😂😂😂 I know everyone is going to say get a life. 😂😂😂 And that's exactly what I say about apps. 😂😂😂 -
Level 9122-07-23Speaking of IHDs and Apps... I've just remembered the topic of this thread. So where am I?
Having first requested a simple tariff update to my smart meters and IHD on 24 June 23, here I am today, four weeks later, still with the wrong rates showing and no usage info on the Eon Next and Bright Apps since 7 July.
I have been asked for photos, which I sent. The delay in getting a correct update has been blamed on the HAN, the DCC and a glitch causing non-DD tariffs to be applied instead of the correct DD ones. I have conversed with three energy specialists and have had early exit fees applied to, and subsequently removed from, my account. MY DD was increased and then put back again. I have submitted complaints on 29 June but not even received any acknowledgements.
I was originally told the update would be applied immediately and would show the next morning. It did but was incorrect. Having requested another update on 19 July I am now told it will take 3-5 working days to update... I'm still waiting, of course. I have been told two different ways to reset my IHD and on the reply to my most recent polite request was not advised to reset the IHD at all.
There have been members here who had similar issues who now have had the correct rates applied to their IHDs for a few days now so has the 'non-DD glitch' been resolved? Who knows.
Clearly these things are not as simple as meets the eye. That said, there must be many people, far more than post on here, that are having to request these updates. It's very odd that the customer service advisors are not all giving out the same advice and that there has been a lack of general communication to smart meter customers outlining the issues around IHD updates and some kind of idea of when these issues might be resolved.
End of sermon. I'll continue to wait patiently 🙄😂 -
Level 8122-07-23
Reckon a tremendous number. Some who may not realise that the information they are being fed is wrong information.😲Last edited by WizzyWigg; 22-07-23 at 11:37.
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Level 9222-07-23Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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