[WizzyWigg]

Originally Posted by meldrewreborn

@WizzyWigg

I continue to be amazed by the complexity of Smart Meter communications, and the security surrounding them. I wonder whether It really needs a quick and dirty public enquiry to get to the bottom of where the problems actually lie. The north uses a different system to the south , but do both utilise the DCC? And is performance any better in one compared to the other?

Excellent questions that definitely need answering. There has always been a North South divide, so nothing new.
So much for levelling up 😂

[retrotecchie]

@WizzyWigg

Oh, we're levelling up all right. Smart meters are equally temperamental wherever you happen to be.

[WizzyWigg]

Originally Posted by retrotecchie

@WizzyWigg

Oh, we're levelling up all right. Smart meters are equally temperamental wherever you happen to be.

I thought that was more levelling down. Or is that just making more potholes! 😂😂😂

[JoeSoap]

Originally Posted by meldrewreborn

@JoeSoap

There are two issues which are really unconnected. Sorting your correct tariff out, with NO exit charges!, is one thing and applies whether one has a smart meter or not.

The other is the data shown on your IHD (which for new forum members information, comes from the meters themselves via your communications device attached to the electricity meter.

Both issues are for EON to solve. And we know that in general their customer service is amongst the worst out there. But two complaints are called for, and if the meters and IHD had been configured properly in the past (and there have been multiple tariff changes in last 18 Months) what's so different this time?

I agree these are two separate issues but can’t help wondering if the account issue was a consequence of the advisor looking in there for some reason whilst dealing with the IHD issue. I have asked for it to be put right and for an explanation as to why it happened.

I will hold back on complaints for now so as not to muddy the waters but if I hear nothing by end of play today then I will have to up things a level.

I did sign up to my tariff knowing I’d incur early exit penalties if I switched supplier but clearly I have not even switched tariff, let alone suppliers.

It’s a right mess.

Edit… The day is moving on and I’ve heard nothing on either issue so I have now raised two separate customer complaints.

[JoeSoap]

Originally Posted by DebF_EONNext

@JoeSoap I've been told there is a bit of a work around for this (on Next flex at least, hoping it will work on other tariffs too 🤞) but @PeterT_EONNext is the expert and he's on annual leave at the moment so I can't pick his brains yet!

Hopefully it updates overnight but if not I will speak to Pete when he gets back from his hols and see if we can work some magic on this 😊

Hi Deb, once again thank you for the offer of help. You may not want to ask Pete to try the workaround now as, considering the difficulty I've had, and the fact that in the middle of an email conversation with the advisor I received a random email showing a £150 reduction in my credit balance due to Early Exit Fees being wrongly applied, I have now raised a customer complaint.

It might muddy the waters more than they already are if Pete tries to help get the rates right.

Thanks again though 👍

[meldrewreborn]

@JoeSoap

i thought Petert was no longer part of the nexties team - do you have other information?

[WizzyWigg]

Originally Posted by meldrewreborn

@JoeSoap

i thought Petert was no longer part of the nexties team - do you have other information?

I think he might be the Peter on Twitter. The way Peter on Twitter answers questions, it's got to be him. 😉

[Tommysgirl]

@JoeSoap

Well done you. I hope that gets it all resolved for you. The British bulldog spirit!. As Churchill famously said: 'We Shall Never Surrender', and I remember learning another one of his was: 'Never, Never, Never Give In'.👴✌

[retrotecchie]

@JoeSoap

I'll also quote Churchill:

“Attitude is a little thing that makes a BIG difference.”

“Success is not final, failure is not fatal, it is the courage to continue that counts.”

“If you're going through hell, keep going.”

"Everyone has his day, and some days last longer than others."

[JoeSoap]

Originally Posted by meldrewreborn

@JoeSoap

i thought Petert was no longer part of the nexties team - do you have other information?

You're correct. He does still work for the company though and is contactable by Nexties. Deb was going to pick his brains when he gets back from his hols.