[Irishlynne]

I had a smart meter fitted in December 2022 which developed a fault and was replaced in June 2023.

I had been able to give manual readings, tbe last of which i did on 25th May 2023

The meter engineer fitted the new meter on 20tb June 2023.

I have now had a "we charged you for electricity" transaction on my account.....but its a credit for over £400

That is wrong. I am not owed that...and if its a mistake and it was a debit, I do not owe that as there is no way I have used that much energy since 25th May 2023, that's only a 4 week period.

I'm waiting on customer service getting back to me via Twitter, but I'm baffled to this transaction on my account

Any help greatly appreciated

Thanks

[Johnh1995]

@Irishlynneo
Not any help as such, but just another horror story about Smart meters.
You can understand why so many are opposed to having them installed

[Irishlynne]

I wish I'd never had one installed.
I had 2 years of letters and emails extolling the virtues of smart meters till I gave in and got one.

Nothing but trouble since

[WizzyWigg]

@Irishlynne

Welcome
It sounds strange. 🤔 Not heard that before.
Please do let the forum know how you get the when you receive your reply from Customer Services. 👍

[Johnh1995]

Originally Posted by Irishlynne

I wish I'd never had one installed.
I had 2 years of letters and emails extolling the virtues of smart meters till I gave in and got one.

Nothing but trouble since

Unfortunately, you are not the only one with issues regarding the wonderful smart meters. E.on ,and probably others are now trying to .make them compulsory if you require a certain tariff

[Irishlynne]

@WizzyWigg so it turns out the meter engineer was unable to get a reading from the old meter so marked them down as zero, which I'm guessing made the system "refund" me?

They have had to estimate my usage from my last manual reading, which was thankfully only 28 days ago, so they could close the billing on the old meter.

They have taken off the £400+ credit yo my account and all seems "normal" now

I am sorely regretting having a smart meter installed, it's been nothing but trouble

[WizzyWigg]

@Irishlynne

Thank you very much for your feedback. This will certainly help others. I've had a smart meter since the rollout started and I'm not going to say the journey has been painless. It hasn't. Truthfully even though I have them I still prefer to manage my account the old fashion way. Sending in monthly readings and recording them on a spreadsheet. That way I know exactly how much energy I'm using and how much it is costing. 👴

[Lee_EONNext]

Hi @Irishlynne I just wanted to check if everything related to this has been explained? Do you need anything clarified or have the team on Twitter resolved this for you? Hopefully moving forward your issues are kept to a minimum. Let me know if there is anything I can do to help you further.

Thanks

[Irishlynne]

@LeeDQ_EONNext everything has been explained via the customer service rep I spoke to on twitter.

Though, to be honest, I'm surprised that the engineer couldn't get a reading, and moreso that i wasnt informed of that on the day of the installation.

As I've said, it's all working (for now) and I will continue to take my own manual readings

[Lee_EONNext]

@Irishlynne Great to hear, if the meter (old) was blank then I could understand why no read was able to be obtained. Usually the yellow sticker/index card near your meter should hold all the information of the exchange. This is what I would have asked to see if we had spoken. Technology is a wonderful thing, something's in my life I rely on tech however some, I need to feel like i'm still in control.