Hi, we moved into a new build house in 2021, and Eon had installed all the meters but had failed to install the communication part on the smart meters. They came and sorted it out, in Feb'23. At the time, the engineer couldn't commission the meters and said it was an issue at Eon's end. We still have to give manual readings. Since then, they can't give us a date or time, to rectify this. I have made a formal complaint, they tell me it's DCC fault and it's not commissioned and there is a national issue, to which I can not find anything out there to say this.
Has anyone else had this issue and how did it take to resolve ?
Sorry that I can't help but I'll tag a couple of members that certainly know more than me and may be able to assist. Hello @theunknowntech are you looking in? Also @retrotecchie I don't know if you've seen this query as I've only just noticed it but sometimes you shed some light in these matters.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
DCC have had issues commissioning some SMETS2 meters, usually in areas where 3g has already been turned off and Telefonica don't have coverage. West Wales, chunks of Cumbria and a few other areas. Other than that, maybe just poor signal.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Hi, yes and no. Both meters were replaced although they didn't need to be. But the Gas Smart Meter can't be read by Eon but we can either using the IHD or the Loop app. We have told them why they possibly can't, but hey ho!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
