IHD been working 100% for around a year. Few days ago lost contact with the meter - nothing moved, changed etc. Permanently powered from A/C adapter etc.
Restarted - no fix
allowed battery to run flat, removed battery for 1/2 hour - no fix
positioned next to meter - no fix
Display shows 'scanning'
then
'found HAN 19/0A30'
repeats continually
Hmm... Possibly disconnected from the HAN and not pairing properly... I hate the SV2 because it's a nightmare to diagnose.
You could try asking customer service to get it paired again. Otherwise, you may be better off with an ivie Bud or Hildebrand Glow IHD.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
IHD been working 100% for around a year. Few days ago lost contact with the meter - nothing moved, changed etc. Permanently powered from A/C adapter etc.
Restarted - no fix
allowed battery to run flat, removed battery for 1/2 hour - no fix
positioned next to meter - no fix
Display shows 'scanning'
then
'found HAN 19/0A30'
repeats continually
Looks like you have tried all the usual things. Possibly might have to do a re-pair of hub to IHD. This will require someone from Eon Next to do. Suggest contacting Customer Services. Sorry to say it won't possibly be a quick fix. WhatsApp or Twitter is best.
Looks like you have tried all the usual things. Possibly might have to do a re-pair of hub to IHD. This will require someone from Eon Next to do. Suggest contacting Customer Services. Sorry to say it won't possibly be a quick fix. WhatsApp or Twitter is best.
Hello theunknowntech - thanks for your reply - Its a SMETS2 Smartview2 HF016H0070. Inside the battery compartment it appears to have a date code: 210222
Thanks @theunknowntech for having a mooch!! - He's right though 😊 you could download third party apps to use in replacement or you could contact us and we will attempt a fix for you.
If you want to get in touch with us please do send us a message on WhatsApp.
Last edited by DebF_EONNext; 10-10-24 at 19:41.
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