[crocfish]

I have a British Gas branded Geo IHD likely supplied when the smart meters were fitted.

It has picked up EON Next as the supplier after a few weeks but it is not recording usage properly and is stuck believing it is Friday with used £60 historical gas use for the week no matter what.

Factory reset has made no difference at all. Is there any way to hard reset this device? Would connecting it to WiFi help anything?

My Googling is letting me down this evening to find much useful information.

Is my only option if this doesn't work correctly to work out if the meters are SMETS1 or SMETS2 and purchase a 3rd party IHD or has anyone had any joy with EON Next supplying one of their Chameleon devices?

[JoeSoap]

@crocfish

I'll tag @theunknowntech who may be able to offer some advice on this.

[retrotecchie]

@crocfish

Two things worth checking.

1. Are your meters actually talking to Eon and are you getting smart reads on your bills? Check here https://smartmetercheck.citizensadvice.org.uk/

2. What are the HAN and WAN status LEDs on your communications hub doing?

[Lee_EONNext]

Hi @crocfish

We may need to update the tariff information on your IHD. We only replace IHD's when they're faulty and within the 12 months warranty. The other option would be to purchase one from this link https://ivie.co.uk/eonnext/ however hold fire on this. Lets do some detective work first.

I would recommend getting in touch with one of our customer service teams to discuss the current IHD. Sending an update to the IHD and a reset again wouldn't hurt. I also think we need to check are your meters sending us reads? as @retrotecchie has mentioned.

Connecting to the WiFi could provide a more stable connection, it would also depend on the signal in your area if you chose not to connect to your WiFi, however my first thought is making sure your IHD has the correct tariff information and we can go from there.

Thanks

Lee

[theunknowntech]

Looks like Lee has beat me to it here!

However, what is known is that the IHDs that British Gas used to hand out tend to struggle with the DCC Migration - as in fact do MANY of the supplier specific variants from the early days. Your mileage may vary when it comes to forcing it to work again.

[crocfish]

@retrotecchie at the moment meter reads are showing on the IHD but my billing is not picking up smart meter readings although I don't have a gas bill yet due to my error when entering meter reads.

Using the link would suggest Electric is in smart mode but lists the old supplier despite the IHD listing EON Next.

Gas is the same in smart mode but old supplier is noted although IHD and findmysupplier.energy suggest the supplier to be EON Next.

As for the lights both are flashing on and off every few seconds at the same time along with SW and GAS.

@LeeDQ_EONNext any specific questions I should ask of customer services to get this done? Not had much joy previously at old property with smart meter issues that were never resolved although that was more to do with smart reads on my bill.

[Lee_EONNext]

@crocfish I've been told there's an error with some IHD's not all of them of course. Some are showing incorrect tariff information, so you could be one of the unlucky ones here.

When you message, you could ask something along the lines of 'I just wanted to check that my smart meters are communicating with you and are you able to update the tariff information on my IHD'

The Energy Specialist will take control and get this looked into. The known issue Is being resolved as we speak, again an update wont hurt to update the tariff information.

Let me know how you get on, I'm always here to assist if you need me.

Thanks

Lee

[crocfish]

A bit late replying here. Meter read frequency was updated and I am awaiting further reply as to updating the tariff on the IHD as/when EON can pull meter readings.