Hannah here 👋 apologies for my late response! I was on holiday 🙂.
That is such a shame, and I'm so sorry that you've had to raise a complaint off the back of this. These problems should not be arising and we should be doing better!
How is your complaint going? Has it been sorted?
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@Han_EONNext
Hi Hannah. Hope you had a good holiday. All sorted now thanks and successfully transferred to Loyalty v4 contract. I had to contact 9 of your colleagues though before the transfer was made.
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