Back in November I accidentally swapped the readings for the gas and electricity meters. Later readings were correct, but something weird happened to the billing. The system thinks I used 4000kWh of electricity in 4 days and now E-On have charged me for that and I am £1500 in debt!
When the meter jumped backwards, that was ignored, but when the meter jumped forwards again, I was charged.
Reverse any incorrect direct debits using the direct debit guarantee. Notify customer services of the issue, give them 10 working days to correct it and if they don't make a complaint.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Hannah here 👋 - Uh-huh! Please try not to worry, because we can get those readings sorted for you 🙂. As @meldrewreborn kindly pointed out you can email us at: hi@eonnext.com or you can contact us via WhatsApp. That way you'll have everything in a written format that you can print out if you need to!
Last edited by DebF_EONNext; 10-10-24 at 19:45.
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Reverse any incorrect direct debits using the direct debit guarantee. Notify customer services of the issue, give them 10 working days to correct it and if they don't make a complaint.
I was hoping to avoid the nuclear option to start with... But I would like to have a written record of everything just in case it doesn't get sorted. That's why I don't want to just phone up.
Hannah here 👋 - Uh-huh! Please try not to worry, because we can get those readings sorted for you 🙂. As @meldrewreborn kindly pointed out you can email us at: hi@eonnext.com or you can contact us via Twitter, Facebook or WhatsApp. That way you'll have everything in a written format that you can print out if you need to!
@Han_EONNext Yes and no. They did the rebilling but without correcting the meter readings, so the result was the same and the problem has not been solved. I asked them to have one more try before I escalate....
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