The best thing to do here would be to get in touch with our energy specialists, they will be able to get your direct debit set up correctly. If you pop a message over to our energy specialists on WhatsApp you shouldn't have long to wait 😊 you can find all of our contact info here. We would love it if you pop back once you're done and let us know how you get on!
Last edited by DebF_EONNext; 4 Weeks Ago at 19:51.
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Thank you so much for getting back to us!
I am sorry to hear you've only just got this sorted, did you speak to our Energy Specialists about the issue?
The Warm Home Discount scheme for 2024/25 is now open! For more information check out this thread - Warm Home Discount 2024/25 ❄
Need to get in touch? You can find out how here 👉 Contact us 👈
Situation shouldn't have happened in the first place, we only became aware of it when an automated email arrived informing us.
Didn't feel getting the people who caused the situation in the first place involved would be a good idea, so manually adjusted our DD and paid the debt off over the course of a few months.
We're now back on track but will have to actively monitor our DD payments moving forward, since EON appeared to have dropped the ball.
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