The best thing to do here would be to get in touch with our energy specialists, they will be able to get your direct debit set up correctly. If you pop a message over to our energy specialists on WhatsApp you shouldn't have long to wait 😊 you can find all of our contact info here. We would love it if you pop back once you're done and let us know how you get on!
Last edited by DebF_EONNext; 10-10-24 at 19:51.
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Thank you so much for getting back to us!
I am sorry to hear you've only just got this sorted, did you speak to our Energy Specialists about the issue?
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Situation shouldn't have happened in the first place, we only became aware of it when an automated email arrived informing us.
Didn't feel getting the people who caused the situation in the first place involved would be a good idea, so manually adjusted our DD and paid the debt off over the course of a few months.
We're now back on track but will have to actively monitor our DD payments moving forward, since EON appeared to have dropped the ball.
Paying off the debt in arrears is actually financially good for you (money today is worth less than money in the past), but I bet it didn't feel that way.
I feel a complaint would be in order. Previously I've said that Direct Debits should be fair and reasonable, but the current requirement from OFGEM is that they should be accurate given the information available. Yours clearly wasn't and you've been put to inconvenience and stress through no fault of your own.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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