My daughter-in-law has received an email threatening debt collectors for a bill from Aug 2020 to Feb. 2021 for £210. She has never been a customer of Eon and has lived in the UAE for the past ten years.
Is this a scam?
@Boyned2
This is primarily a customer to customer forum with occasional visits from Eon Next members. It does sound a bit strange. I would suggest contacting Eon Next HQ. Details at the bottom of page. Possible best WhatsApp or Twitter.
Hannah here 👋 I hope you're okay 😊. It's great that you've come to our Community for answers 🕵 and it is always a good idea to ask around and check these things before replying to an unknown sender 🙂. It seems to me that this is a E.ON Next email (so we've removed the email address for my colleagues privacy) - there could be many reasons why we are trying to contact you and I am positive that they'll be an explanation behind everything.
I recommenced that your daughter-in-law replies to this email explaining the circumstances and the Energy Specialist in question will be able to go through everything and explain this charge / get rid of it if needed 😊 and please let her know not to worry as we'll get to the bottom of this.
Alternatively she can send us a email at: hi@eonnext.com and explain the situation (make sure she lets us know the address of the property associated with the charge). We are also here 24/7 on Facebook, Twitter or WhatsApp for her to reach us 🙂.
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
