My daughter-in-law has received an email threatening debt collectors for a bill from Aug 2020 to Feb. 2021 for £210. She has never been a customer of Eon and has lived in the UAE for the past ten years.
Is this a scam?
Hannah here 👋 I hope you're okay 😊. It's great that you've come to our Community for answers 🕵 and it is always a good idea to ask around and check these things before replying to an unknown sender 🙂. It seems to me that this is a E.ON Next email (so we've removed the email address for my colleagues privacy) - there could be many reasons why we are trying to contact you and I am positive that they'll be an explanation behind everything.
I recommenced that your daughter-in-law replies to this email explaining the circumstances and the Energy Specialist in question will be able to go through everything and explain this charge / get rid of it if needed 😊 and please let her know not to worry as we'll get to the bottom of this.
Alternatively she can send us a email at: hi@eonnext.com and explain the situation (make sure she lets us know the address of the property associated with the charge). We are also here 24/7 on WhatsApp for her to reach us 🙂.
Last edited by DebF_EONNext; 10-10-24 at 19:52.
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@Boyned2
This is primarily a customer to customer forum with occasional visits from Eon Next members. It does sound a bit strange. I would suggest contacting Eon Next HQ. Details at the bottom of page. Possible best WhatsApp or Twitter.
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