@TBG01
As per @retrotecchie probably an Eon Next issue but have you tried clearing the cache for your browser then going back to your account? It's a long shot. No problems with me on Mac OS Android Linux using app or browser.
Cache cleared. Tried different devices. Tried on different networks (again no VPN before someone suggests that). Yet still the same error, and as I say this has been going on for more than a week now.
@TBG01
It was a long shot. Sorry it didn't work. Have you tried contacting Customer Services? If you haven't might be worth it. WhatsApp or Twitter seems to be best. They might be able to help.
Are you still having trouble logging in? Are you logging in using the email address registered to your account.You need to use the same email address we hold on file otherwise the system won't be able to link it to you. If you are unsure what email we hold on file pop one of our energy specialists a message and they will be able to help 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Are you still having trouble logging in? Are you logging in using the email address registered to your account.You need to use the same email address we hold on file otherwise the system won't be able to link it to you. If you are unsure what email we hold on file pop one of our energy specialists a message and they will be able to help 😊
Yep, still unable to login.
I've had no issues logging in until recently. Trying to reset my password doesn't even work, and looking at Twitter, I'm not the only one having the same issues
It's clearly an issue on Eon's end and the time its taking to resolve it is becoming quite concerning given im due to renewal soon, but currently don't have access to my account.
I've had no issues logging in until recently. Trying to reset my password doesn't even work, and looking at Twitter, I'm not the only one having the same issues
It's clearly an issue on Eon's end and the time its taking to resolve it is becoming quite concerning given im due to renewal soon, but currently don't have access to my account.
Hannah here 👋 I know your not using a VPN but I just wanted to make sure you were in the country?
We are seeing that our Energy Specialist's are still able to access peoples accounts so if you need to change anything within your account or discuss payments, tariffs and everything in between please contact a member of our team.
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Hannah here 👋 I know your not using a VPN but I just wanted to make sure you were in the country?
We are seeing that our Energy Specialist's are still able to access peoples accounts so if you need to change anything within your account or discuss payments, tariffs and everything in between please contact a member of our team.
Hi Hannah, yes still currently in the UK, and have been throughout having this issue.
Is there any update on when this issue should be fixed?
It's three weeks now without being able to login to my account.
I've also not received my bill for this month, or info regarding my renewal via email so there's clearly something going on.
I'd ideally stick with eon, but the fact i can't access or monitor my account has me leaning to switching suppliers.
Not seen any updates on the forum but have seen there are still a few issues in some areas which the techies are looking into. I would definitely contact Customer Services.
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