Can anybody tell me if I have a smets1 or 2 smart meter please? I have seen smet 1 installations and they have a communication hub alongside. Mine has nothing like that at all so I guess it is either Smets 2 or it is not connected to the network at all. I ask as whilst EoN installed this meter it has not been used with EoN for some years - it was used with Bulb and it never acted smart (reading were always given manually). I am now with Octopus (but might well be back with EoN soon) and they cannot communicate with this meter or change it.
Can you post a photo of your meter setup? Sounds like you don't have a communications hub so although the meter is 'smart capable', it's not able to 'phone home', so is just acting as a conventional non-smart meter.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Hannah here 👋 if you want to upgrade to a new smart meter please get in touch with an energy specialist and they can book you in for one if eligible🤗.
Have you got an export meter?
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Hannah here 👋 if you want to upgrade to a new smart meter please get in touch with an energy specialist and they can book you in for one if eligible🤗.
Have you got an export meter?
HI Hannah, I do not know if it has export or not, I will have a look but certainly there is no obvious register (much scrolling required I guess) and I have no instructions. I have recited the story via a Twitter message but have not had a response. Anyway, the meter was installed by EoN when this house was built, about nine years ago. Electricity then passed to Bulb but the meter never got changed and it has always been a matter of me doing manual readings. Bulb have of course been taken over by Octopus who are saying they cannot change the meters for ex Bulb customers at this time and have no timeframe. I need a smart meter as we are having solar installed together with an ashp. The only way it seems is to change supplier so I though why not just go with EoN, if they can sort out the meter.
Many thanks for this, much appreciated and no I had not seen it. I quick browse suggest there is an export meter and that the meter is in fact smart. It says:"The meter is fitted with a GSM modem and will use SMS messaging to receive credit transactions, tariff and configuration updates. It may provide periodic scheduled reads and additionally ad hoc reads of register values and other data on command. "
There is no evident GSM modem in my installation unless that modem is built into the unit.
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