i just got a request for two provisional payment requests
what is this all about as i understand it these are usually sent out for gas readings only but i dont have gas just electric and i am up to date with my account and well in credit
this happened before back in january i did post it on here and they was removed from my energy account and was told it was a mistake so they removed the requests
why is it happening again ?
@garyfrog Glad to hear you got it all sorted and our community members came to the rescue.
Usually something like this happens if there was an issue with the meter readings. It's not uncommon at price cap times to have this happen, as we may not have got a meter reading - if there is no smart meter for example, it's easily missed 😊
@Mailman
i used to work for southern electric i do know how to read a metre and it is all correct and paid up i give a monthly reading and i work out exactly how much i owe before i even submit a reading i have not been wrong yet with the amount i work it out as compared to eon next bill after i submit a reading but still they find a way to try and charge me extra
@Mailman
i think it has something to do with i have economy 7 heating so i got night and day readings to submit maybe its been mistaken by the computer there end as having two accounts
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
