Hi
I have been trying to get a statement for my prepayment gas meter for the past 6 months I was told it would be once a year, my last bill was Mar 22, now all I get is you just top it up at the shop which is no help at all. Ive tried schrolling through the meter and it does not display the information you would get on a Statement. When can I expect a proper answer and a statement or do I need to go to an ombudsman
Hi @Louie66 Anasa here 👋 Welcome to the Community! It's great to have you here! Our members on here are really fab, for anything account specific like this it's best thing to reach out to a Digi Energy Specialist and we can then look specifically at your account. The aim is to receive statements annually but we've been doing some work on this in the back ground so it's best to get in touch and we can go further into this for you 😊
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Hi
I have been trying to get a statement for my prepayment gas meter for the past 6 months I was told it would be once a year, my last bill was Mar 22, now all I get is you just top it up at the shop which is no help at all. Ive tried schrolling through the meter and it does not display the information you would get on a Statement. When can I expect a proper answer and a statement or do I need to go to an ombudsman
Have you been in touch with our customer service ? Do you have an update on this matter ?
@Bennie_EONNext
I have contacted customer service by email as I cant get through on the phone but they just keep telling me where to top up and not when I will get a bill
@Louie66 when was the last bill you did receive? Like @Anasa_EONNext said, we tend to send it annually. Have you tried to get in touch to our Customer Service on Whatsapp? They are very quick and very useful.
@Louie66 I totally understand, although the Forum is not a customer service platform, we can support and advice on what are the best route to take further. I did flag your query so hopefully you should receive a statement soon in the next week or so I presume.
If you don't get anything, please feel free to get in touch with me and I can check what I can do 😀
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