Even though e on are making ridiculous profits on the back of the energy crisis and insist in leaching off the back of paying customers by expecting fixed monthly direct debit to build a credit up first rather than paying off any debit, for example building a bank of money first, rather than reverse, this way the company gain on interest or overnight markets rather than helping the hard up customer. This way you might as well pay as you use and keep the summer month payments in a interest account
In my particular case e on have asked me to increase my payments from 150 plus 63 grant to nearly 400 a month with 2 weeks notice . My account has been in credit for about a year, up to 5 to 6 times my Direct Debit payments and have only just gone into Debit by a small amount, having stayed in credit during the winter months..
I have contacted customer services by phone to complain about the amount and suggested the amount should only be increased by just over 60 to cover for the withdrawn government grant .rather than 230 a month, especially as I have installed Solar Panels in the summer and due to a pump fitted later this month. This is a 20K investment to support the sustainability agenda as well as keeping my bills lower. No support is provided from the energy supplier, infact over 600 kwh was given back to the grid for nothing. I am aware that I can sell them at around 5p a kwh, when we are paying around 35p a kwh. I can not see why the excess that goes to the grid can not be credited or banked to use when no energy is being produced. A scheme could easily be introduced with an administration fee like the standing charge. This would be an incentive for more people to install Solar.
Customer Services were very rigid in their approach and explained that there was a Debit that needs to be added on estimated usage. They could not answer my questions of why the amount was sufficient fo ther last year, and why there needs to be a credit built up for winter, rather than the otherwaotherwise Plus why they will not take into consideration the lower use due to Solar and pump
What makes it worse I was refused the opportunity to speak to a manager and promised a call back from one....I am still waiting a week after the promise. In the mean time I have cancelled my fixed direct debit and now propose to pay by invoice on a pay as you use, every 3 months
In my particular case e on have asked me to increase my payments from 150 plus 63 grant to nearly 400 a month with 2 weeks notice . My account has been in credit for about a year, up to 5 to 6 times my Direct Debit payments and have only just gone into Debit by a small amount, having stayed in credit during the winter months..
I have contacted customer services by phone to complain about the amount and suggested the amount should only be increased by just over 60 to cover for the withdrawn government grant .rather than 230 a month, especially as I have installed Solar Panels in the summer and due to a pump fitted later this month. This is a 20K investment to support the sustainability agenda as well as keeping my bills lower. No support is provided from the energy supplier, infact over 600 kwh was given back to the grid for nothing. I am aware that I can sell them at around 5p a kwh, when we are paying around 35p a kwh. I can not see why the excess that goes to the grid can not be credited or banked to use when no energy is being produced. A scheme could easily be introduced with an administration fee like the standing charge. This would be an incentive for more people to install Solar.
Customer Services were very rigid in their approach and explained that there was a Debit that needs to be added on estimated usage. They could not answer my questions of why the amount was sufficient fo ther last year, and why there needs to be a credit built up for winter, rather than the otherwaotherwise Plus why they will not take into consideration the lower use due to Solar and pump
What makes it worse I was refused the opportunity to speak to a manager and promised a call back from one....I am still waiting a week after the promise. In the mean time I have cancelled my fixed direct debit and now propose to pay by invoice on a pay as you use, every 3 months
