I noticed today the tariff values on my IHD have increased. I checked the tariff listed in my account online and in the E.on next app, Gas appears to be correct but electric is showing 6.4p per day more on my IHD than the next flex tariff, the price per kWh is showing approximately 2.5p extra also.
Who should I contact to get this changed as I like to keep a close eye on our usage and having incorrect data is a pain.
You're lucky that something has changed. My online account is blissfully bare of tariff information although an email a few days ago gave me the correct tariffs on both utilities. My IHD shows the January rates although that is not really an issue for me (I check my usage on kWh used rather than £ - at least that is correct). I appreciate that IHD's for some/many are most useful when the usage is calculated for customers accurately in £/day etc. Does make me think whether anyone ever did any monitoring in the days before smart meters (and especially the IHD) 🤔
Eon Next did pull my scheduled smart meter read at the correct time and I got my bill for March usage today so 👍 to Eon Next on that score.
I'm happy to ride out my online account information being updated soon so I'm not bothering to phone them up/use twitter etc for at least a week (probably longer). Phoning up last week only took 10 mins as I needed to revert back to Next Flex (changed from Online v18) and was efficiently done.
Things will sort themselves out over the next few days. You will be billed at the correct rates in spite of what is showing on your account or IHD… so we’re told.
To get your IHD updated you can send an email to hi@eonnext.com with Request IHD Tariff Update as a title and your details in the text.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Just checked that my IHD is showing the correct tariff/SC information so I think it has been updated at some point today (April 2nd). Done without resorting to making contact so things are happening bit by bit. What we now need are any confirmations especially from multi-tariff (economy 7 etc) users that their IHD's are in line with any notifications they have received via email. Well done Eon Next nearly there 😁 now we will probably all need our online accounts updating pronto before any early April bills get sent out otherwise them phones will be busy. 🙂
True I'm in the NW but I've been paying by DD for many years and my DD went out this morning. Figures should be as attached.
In that case you will need to make contact with CS - they have obviously got their proverbial in a twist but should be an easy enough fix I would have thought. 👍
Have you checked your online account this morning? My tariffs are now showing the correct numbers for my tariffs now so all good here.
@Mailman Emailed yesterday when first noticed. Unable to phone today. I know they are going to be inundated so not holding breath. My online account fortunately shows correct figures. 🙃. Definitely got (as you say) something in a twist 😂. Obviously the Bright app shows same wrong figures.
@Mailman
Unfortunately after contact with e.on via messenger they have managed to make things worse. Where the IHD was correct for gas it now has also been increased above the values stated for my tariff, and they didn't touch the values for the electric which is what I had clearly informed them about. During a second contact with e.on they now say it can take 24 to 48 hours to update which is strange the last change was pushed through in under 12 hours. Maybe someone from e.on could explain why there are inconsistencies? @Han_EONNext
Last edited by Ryan1; 04-04-23 at 06:40.
Reason: Addition of name
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
