[Martintel]

@PeterT_EONNext
Thives and liars. I was logged my case to ombudsman service because e.on next was dooble overestimate my usage related to last six months what's I was worry about after 2 months waiting to replace totally useless faulty gas smart meter. They was written to me after put my account to over 400 in debt that's dispute 400 will be not except by them to pay and after that they was trying today to take full balance by direct debit. Thives and liars nothing more!!!

[PeterT_EONNext]

Thanks for getting back to me @Martintel

I appreciate your frustration over this, as you're disputing the estimated readings used for your bill after the delay in coming to change your gas meter when the battery failed in your old meter.

Have you got a complaint raised over this currently so that this can be looked into for you by customer services? I can see that you've mentioned the Energy Ombudsman so I'm assuming this is the case. They'll review your complaint and decide on what the best course of action is, if the outcome from customer service isn't the desired resolution for you.

When a meter is faulty, the readings used once the meter is removed do have to be estimated on the previous consumption on the meter. This is the only way we're able to bill you for energy used, and the most fair way to work this out. I appreciate that this isn't ideal if you'd made an effort to lower your consumption during this period though, and were ultimately impacted by the delay in being able to get a meter appointment.

As you have a Variable Direct Debit in place, it looks like the bill was produced and then the payment was scheduled to be taken automatically, the date for this should be stated in your bill and be up to 10 working days later to allow you time to get in touch, and dispute the amount so that this can be stopped.

I'm sorry to hear that you've had to take your complaint to the Energy Ombudsman 😔 I hope that a resolution can be reached that is more suitable than was previously offered.

[Martintel]

@PeterT_EONNext
related to estimate usage if I will be not providing for eon.next readings during winter season 2022/2023 and they will need estimate my usage related to previous winter it's will be alright and fair.
But they got provided my usage for winter season 2022/2023 from September 2022 until January 2023 and annual estimated usage dropped 50 % from 10.000 kWh in winter season 2021/2022 to 5.000 kWh in winter season 2022/2023.
My daily usage on period September 2022 - January 2023 was between 23- 27 kWh/day and they estimated my usage for period February -march 2023 for 50kwh/day when I was unable to provide readings by eon.next tardiness when I was forced 2 month for replace totally faulty meter.
Why i have to pay for they tardiness???
I was waiting 2 months to engineer turn up and replace meter with faulty battery by not my fault!!! It's crazy!!!
I was dropped in half my usage during this winter and now have to pay for they overestimate usage???

After bill was produced I was log official complaint and was told durning WhatsApp conversation that's dispute amount will be not carried forward to new generated bills. And what you done??? You asked me today to pay full balance by variable DD including 400 quid dispute amount.
totally pointless and thives