Hey Community 👋
We are aware that some customers have been having issues topping up using the app. We are currently working on this and will post an update when this is resolved.
In the meantime you should still be able to top up online, using the barcode or by giving us a call however you may find there is a bit of a delay with the payment reaching your meter. If you are having problems please get in touch with an energy specialist, here is our contact info.
UPDATE: Where possible please top up using your barcode at the shop as we are seeing issues with payments over the phone. If you are unable to get to the shop then contact our energy specialists who will be able to support you. We are working hard to get this resolved ASAP. For those that are making payments, the card payments are with us and we are working on getting them applied to the account as quickly as possible.
UPDATE: This has now been resolved, you should now be able to top up as usual 😊
We are aware that some customers have been having issues topping up using the app. We are currently working on this and will post an update when this is resolved.
In the meantime you should still be able to top up online, using the barcode or by giving us a call however you may find there is a bit of a delay with the payment reaching your meter. If you are having problems please get in touch with an energy specialist, here is our contact info.
UPDATE: Where possible please top up using your barcode at the shop as we are seeing issues with payments over the phone. If you are unable to get to the shop then contact our energy specialists who will be able to support you. We are working hard to get this resolved ASAP. For those that are making payments, the card payments are with us and we are working on getting them applied to the account as quickly as possible.
UPDATE: This has now been resolved, you should now be able to top up as usual 😊
Last edited by DebF_EONNext; 24-03-23 at 11:48. Reason: Update
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