After a year of trying to get my meter read and changed I have been working with the Ombudsman Services & we agreed a decision from a letter dated 1 March 2023
Im still waiting to hear from Eon Next as they have apparently agreed with the Ombudsman & have 10 days to complete the work
Can anyone chase this up for me please or any advice
The Ombudsman has said if works are not completed by 3 April 2023 to call them back
Best way to chase it up would be a phone call to customer services. Not much we can add as a customer to customer forum, I'm afraid.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Called customer services the person on my case has been on annual leave but ill hopefully get a phone call on Thursday from her
so Progress thanks for the help
Hannah here 👋. Have you had your appointment booked in? Or is the Energy Specialist still on leave?
HI yes they rang yesterday the 30th march and have booked me in for the 18th April
can't believe its took a year to sort this out at least there is progress now
many thanks
Ah yes, I am glad we're getting somewhere with it! I agree, not the best that its taken so long 👎.
Please let us know if there's anything we can do to help.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
