[PardSahota]

Can someone make this make sense......

On 2nd january i was charged £82 for gas then cleared the balance on the 3rd Jan - charged 400 for gas on the same day??

i give my meter readings every month, i cleared the balances on the following dates: 3/01/2023 then on 13/02/2023

On 13/02/23 my electricity meter reading was 32927 - cleared payment
18/02/23 - they estimate my meter reading to 32725 - but charge me £170 despite being lower than the previous month meter reading

so today 20/03/2023 - i give an actual reading and the electricity bill goes up another £130 (£300) total.

someone able to assist?

Your latest transactions

Account balance

We charged you for electricity
20 Mar 2023
-£132.77

-£385.00

We charged you for gas
20 Mar 2023
-£12.12

-£252.23

We charged you for electricity
17 Mar 2023
-£172.01

-£240.11

You received a payment from the HM Government Energy Bills Support Scheme
2 Mar 2023
+£67.00

-£68.10

You made a card payment
13 Feb 2023
+£126.20

-£135.10

You received a payment from the HM Government Energy Bills Support Scheme
1 Feb 2023
+£67.00

-£261.30

You received a payment from the HM Government Energy Bills Support Scheme
5 Jan 2023
+£67.00

-£328.30

We charged you for electricity
4 Jan 2023
-£3.76

-£395.30

We charged you for gas
3 Jan 2023
-£402.04

-£391.54

You made a card payment
3 Jan 2023
+£93.21

£10.50

You made a card payment
3 Jan 2023
+£241.43

-£82.71

We charged you for gas
2 Jan 2023
-£82.71

-£324.14

[JoeSoap]

@PardSahota

Have you contacted Customer Service for an explanation? I can’t work out what’s going on but two things stick out…

1. You have smart meters but submit manual readings every month so presumably you get billed twice every month. Why do you submit these manual readings?

2. On the top table of meter readings (Electric?) the manual readings are way out of sync with the smart readings. What’s going on there?

I have smart meters and just let them do their job. One bill per month and easy to understand.

[PardSahota]

Electricity & gas meter readings below -

Meter reading history

Date	Type	Read
20/03/23	Manual	33140
18/03/23	Estimate	32788
16/03/23	Smart	15756
16/02/23	Smart	15603
13/02/23	Manual	32927
16/01/23	Smart	15278
03/01/23	Manual	32551
01/01/23	Estimate	32441

Meter reading history

Date	Type	Read
20/03/23	Manual	8024
16/03/23	Smart	8015
16/02/23	Smart	7933
13/02/23	Manual	7919
16/01/23	Smart	7767
03/01/23	Manual	7722
01/01/23	Estimate	7714

[PardSahota]

@JoeSoap the electric smart meter is inaccurate for some reason, I have spoken with someone and apparently I haven't paid for electricity since September last year despite making regular payments!!

Beyond a joke. Is there someone here who can go through my account to check transactions etc? I believe I'm paying way too much for what I'm using....

[JoeSoap]

@PardSahota

If you look in your online account or in the app you will see that as well as Transactions you also have Statements. These statements have an opening balance which should match the closing balance on the previous statement. It then shows opening and closing meter readings which are used to reach a reading of your consumption during the period. Applying your tariff rates to these readings gives how much you owe for the period. Any payments and credits are also shown. When everything is taken into account you are left with a closing balance.

If you can go back to a statement that you have confidence in you should be able to work through subsequent statements to see if/when something went wrong. It can be time consuming but if you can work out for yourself what’s what then if you think there’s an error you can discuss it with customer service from a knowledgeable position and if necessary initiate a complaint.

It is possible a member of the forum administration team may be able to assist but as a customer to customer forum it can’t be guaranteed.

[Mailman]

Check that the meter serial numbers on your meter matches the number listed on your account. Are you on economy 7? If yes, your smart meter will have 2 registers I believe and hence 2 reads for your electricity.

A statement with blanked out personal details might be more revealing for giving any more advice.

[DebF_EONNext]

Hey @PardSahota,

I can see that our energy specialists are already looking into this for you 😊 Please pop us a message and let us know how you get on.

[PardSahota]

bump.

Been hit by this nonsense again despite having a clear balance at the end of april 2023.

Ive been submitting readings and clearing the balance monthly then out of nowhere been hit by 5k electricity charge....

[PardSahota]

@JoeSoap any idea?

[JoeSoap]

@PardSahota

I would suggest you contact customer service and ask for your account to be put on hold so that you are not billed until they sort this out.

I think @Connor_EONNext is around and may be able to offer his thoughts.