[Mailman]

@PardSahota

The 3 statements that you have shown (for electricity) now need to be cancelled themselves and re-issued using the following meter reads:

BILL 1 (16th Jan -17th Feb inc) should have reads of start 17382.5 end 17568 (this is when you changed tariff from Next Flex)
BILL 2 (18th Feb - 31st March) should have reads of start 17568 end 17845.5
BILL 3 (1st April -19th May) should have reads of start 17845.5 end 18096.0

I'll work out what the electricity charges should have been for these 3 bills later today when I get back unless someone else would care to do it. All the credits and debits relating to the electricity account need to be reversed and recalculated as above by Eon Next.

[PardSahota]

@Andy65 thanks for your reply, I'm honestly getting a headache trying to deal with these people.

The billing department seems to be useless.
This morning I was told they have rebilled me and issued a new bill. To my surprise, no bill issues and still asking for the same amount.

Last year when I contacted them they fixed my issues really quick. This time it's been 3 weeks and I'm just getting thrown from one person to another.

[PardSahota]

Originally Posted by Mailman

@PardSahota

The 3 statements that you have shown (for electricity) now need to be cancelled themselves and re-issued using the following meter reads:

BILL 1 (16th Jan -17th Feb inc) should have reads of start 17382.5 end 17568 (this is when you changed tariff from Next Flex)
BILL 2 (18th Feb - 31st March) should have reads of start 17568 end 17845.5
BILL 3 (1st April -19th May) should have reads of start 17845.5 end 18096.0

I'll work out what the electricity charges should have been for these 3 bills later today when I get back unless someone else would care to do it. All the credits and debits relating to the electricity account need to be reversed and recalculated as above by Eon Next.

Much appreciated

[retrotecchie]

Originally Posted by PardSahota

Much appreciated

I'll tag @Han_EONNext for you and ask if she can take a look at the account for you. The two legitimate reads in Jan and Feb look perfectly valid based on your usual consumption but that 'Final Read' and 'Opening Read' are obviously erroneous and have clearly caused a massive error in billing.

17.5 MEGAWATTS consumption should have immediately triggered alarm bells but obviously they don't have processes in place for spotting what looks like a glaring mistake.

[WizzyWigg]

Originally Posted by Mailman

@PardSahota

The 3 statements that you have shown (for electricity) now need to be cancelled themselves and re-issued using the following meter reads:

BILL 1 (16th Jan -17th Feb inc) should have reads of start 17382.5 end 17568 (this is when you changed tariff from Next Flex)
BILL 2 (18th Feb - 31st March) should have reads of start 17568 end 17845.5
BILL 3 (1st April -19th May) should have reads of start 17845.5 end 18096.0

I'll work out what the electricity charges should have been for these 3 bills later today when I get back unless someone else would care to do it. All the credits and debits relating to the electricity account need to be reversed and recalculated as above by Eon Next.

@PardSahota Going on those figures this might be helpful.

[Han_EONNext]

Hiya @PardSahota Hannah here 😊

Thank you @retrotecchie for the tag!

I'm sorry it's been such a long standing problem and it's come back to haunt you 👻 from our view of things here our Community Members are in the hitting right direction and we'd need to get your electric re-billed and sorted. I'd also like the have a look into the complaint that they closed for you. Are you still in contact with out customer services?

[PardSahota]

@WizzyWigg thanks, thats very helpful.
much appreciated.

Just need the eon employees to sort this out

[PardSahota]

@Han_EONNext hi, I'm not in contact with them any longer. Is there a chance you can look into it?

Earlier I was told the complaint handler would be contacting me but I've not heard anything since.

[Han_EONNext]

No worries @PardSahota pop me a DM with your account details and I can have a look for you 😊

[PardSahota]

@Han_EONNext DM sent, thanks