It looks like thanks to @JoeSoap contacting them, @DebF_EONNext, and @Beki_EONNext. have resolved the issue for you and your mum.
The Eon Next Community team are usually excellent at sorting things when they get involved.🤞
Its great that with the help of forum staffs it got resolved - but it doesn't say much for the energy expert involved - does it?
Don't know how i missed this one at the time.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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