Bill dated 2nd March
Billing period 2nd February to 1st March
Bill is actually for 31st January to 27th February
Payment stolen from balance before bill issued on 27th February!
@gbhxu Good afternoon! Anasa here 👋 Sounds like something one of our Digi Energy Specialist need to have a look at, have you been in touch with us yet? If so I'd love to know if you got this resolved and what the issue was. If not please reach out we'll be more than happy to take a look at this for you 😊
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@gbhxu
That looks odd. I would contact them, or better still: try messaging one of the Eon Next staff on this forum and they will look into it for you. They are usually very helpful.👍
@gbhxu
Do you pay by monthly fixed DD? If so then I can’t see anything far wrong. Meter readings are taken, followed by a bill being produced a couple of days later and then being made available to you the following day. DD taken on agreed day of the month.
More details would help substantiate your claim to have had the payment stolen from your account.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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