[AlanStorey]

All flash together every 5 seconds but the 1 in the middle called mesh is off all the time

[theunknowntech]

Thanks. That's a good sign then. Everything is commissioned and the Comms Hub believes it's all working properly. You can ignore the MESH LED being blank in this case, since your Comms Hub is connected directly to the Telefonica WAN anyway.

The next thing I'd suggest would be to ask for an Instantaneous On-Demand Meter Reading to be attempted from both meters via SMETS Commands. If that works, then this narrows down the list of issues a little. If it doesn't, then this also narrows it down a little in the other direction

[AlanStorey]

How do I go about getting an Instantaneous On-Demand Meter Reading

[theunknowntech]

Ah yes, I forgot to mention that. Sorry!

You'll need to contact customer service to ask for that to be done. You can't run SMETS Commands yourself for security reasons, but suppliers can. I generally recommend doing this by phone where possible, since it'd be useful to get a result a bit faster than by email.

[AlanStorey]

Ok Bekig has sent he on demand readings and they are what the electric and gas meter readings say at my box. So it seems my ihd is not working with the meters?

[AlanStorey]

Bekig did a Instantaneous On-Demand Meter Reading and they are reading the correct usage as per my meters.

[theunknowntech]

Thanks, this verifies that the WAN is healthy on the Comms Hub and both meters are paired to the HAN and functioning correctly for that side of things. The good news is that this basically rules out 98% of possible culprits including issues with the meters, WAN, Comms Hub and the HAN in general. The bad news is that this leaves only one culprit. The IHD.

There's a whole bunch of fixes that can be done here, but I like to start with some of the easiest ones first. If you've already tried to turn the IHD off and back on again, it might be worth asking for it to be unpaired from the HAN and then re-paired back up again from scratch a few minutes later. This can sometimes force things to work. It's also possible to reboot the Comms Hub, but I don't like to recommend that because it'd wipe out diagnostic logs which can come in useful. If a Comms Hub reboot is needed, I generally prefer to recommend having all the diagnostics and other logs retrieved first so that they're somewhere safe. But I don't think a reboot will do much here.

The last resort is a replacement IHD, such as the Chameleon IHD6-CAD-PPMID (which is always S2 compatible by default). But I think it's best to leave that option at the bottom of the deck and try other stuff first.

[Barney]

Both of my newly installed meters - gas & electric have now failed & are not sending readings, I've just had a bill for £18 for electric only!
I've emailed E.on Next but no ones bothered to reply...and I thought NPower were bad!!!

[theunknowntech]

@Barney Howdy!

I can try to give some advice on this, but I need to ask a couple of questions to get the ball rolling. If you could also post photos of your meters and your In-Home Display in your next reply, that helps me out a lot too. :)

Here's the list of questions I've got.

1. When were the meters installed? This one helps me to figure out whether they're still commissioning
2. What's the make and model of your meters and IHD? Photos of them all can answer this one too!
3. Who installed your meters? Was it done by E.On or another supplier? If it was another supplier, please could you tell me who they are
4. Do you remember if you set your meters to Half-Hourly, Daily or Monthly mode? If so, which one did you pick?

This should be enough to help me get the show on the road for now. I may have some extra questions later, so please keep checking in.

[Barney]

Hi,

Thanks for the offer of help, the meters where installed on 01/07/21 by E.on.
I set them to Half Hourly.
Can’t see how to add pics of the meters & IHD?