Since November I have been chasing my credit, with no luck - email responses have avoided to answer my queries in full - given another reason to wait. Seems that no one has answers to whether I am due this money, which is leading to a lack of transparency to how this business is run !!! Any ideas on how I can get this moving forward !!!! I have officially raised complaint in January, and will be speaking to ombudsman when I reach the 8 weeks - I can’t believe the lack of support or knowledge to resolve what I thought was a simple query.
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Best Answer
Level 9121-02-23Best Answer@Speckledhen
I suggest you refer to this guide by @JoeSoap. You are not the first, and will not be the last, to have issues getting your money back.
https://community.eonnext.com/thread...-by-Step-GuideCurrent Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9121-02-23@Speckledhen
As a customer to customer forum predominately, your post doesn't tell us enough to advise you. It would seem likely that you are writing about the £400 government credit delivered via 6 monthly amounts October 22 to March 23. But if you could post back with more detail including your meter type we'll try to help. -
Level 121-02-23@meldrewreborn hi thank you for your response, I am referring to credit that I have built up - so the amount that my account says I am in credit by. -
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