[Taff7996]

Had a classic Emlite M19 digital dual tariff meter fitted on Friday, is this a smart meter and will it be able to communicate with DCC

[retrotecchie]

@Taff7996

It is an SMETS2 smart meter, only...it has no comms hub fitted. So no, it won't communicate with DCC and to all intents and purposes will work purely as a conventional meter. The solid white section on the meter above the display is the plastic cover which would be removed if the comms hub were fitted. For whatever reason, possibly network or signal issues, you haven't been set up for smart.

[Taff7996]

Long story



So after trying for months to get E'on next to upgrade my SMETS1 meter to an SMETS2 multi tarriff meter, (have solar batteries and want E7) in the end they would only change it if I payed £157.80.
So I duly paid, booked in for 20th January, no show, no phone call.
I called them after time slot ended and they rebook for 27th January and paid £30 credit onto my account as compensation for missed appointment.
On 27th January engineer arrives and fits SMETS2 meter, he assured me that it was a multi tarriff meter and to give it a couple of days for it to register on DCC system.
The next week I checked and could only get 1 tarriff.
So again phoned them, advisor stated that they had only fitted a single tariff meter and would have to fit a new Smets2 multi tarriff meter.
We'll today (10th Feb) engineer he told me they will have to fit an old type digital classic E7 meter with no comms hub, will have to come back
Not a happy sapper


I have lodged a complaint

[retrotecchie]

@Taff7996

Quite right.

If they fitted an SMETS2 meter and hub originally and it was commissioned and working, it takes two minutes via a remote configuration message via DCC to switch the meter between single and dual rate, or vice versa. That facility is an inherent part of the SMETS2 hardware, software and communication design.

My bet is the original meter didn't communicate with DCC so could not have the correct configuration data sent. The new meter is smart if a hub is fitted, but they probably didn't bother as there are communication issues. The meter was configured on the bench before being brought out to you and installed.

[Taff7996]

The original SMETS2 was communicating with DCC network but they stated that it was only configured to single tariff

[Taff7996]

@retrotecchie what are my chances on getting the £157.86 back as compensation?

[retrotecchie]

Originally Posted by Taff7996

@retrotecchie what are my chances on getting the £157.86 back as compensation?

Gotta be worth trying. You're not in the Western half of Wales are you, by any chance? Smart meters no longer work round here because they've turned off 3g ahead of the deadline, so even new SMETS2 meters have all dropped off line. No one is even being offered one any more, because they don't work and probably never will.

[Taff7996]

@retrotecchie Newport South Wales, my old SMETS1 and first SMETS2 meters both worked on DCC

[retrotecchie]

@Taff7996

Ah, Ceredigion here. Smart comms is provided through the Telefonica (O2) infrastructure, but in the boonies, they don't own their own masts, but 'code share' on other companies masts. Round here it was Vodafone and EE, but both have pulled the plug last year. We're too isolated for newer mesh technology to work.

[Han_EONNext]

Morning @Taff7996 👋

I am sorry that things aren't working as they are expected too 😮. I am glad that you have raised a complaint though - have you let the adviser know that you are unhappy and feel like you deserve compensation?