What possible reason could this be??
Its not the Civil Service. This is a multi national organisation with millions of retail and business customers who work for a living and can usually only wait for hours on the phone when they are at home not the office.
Seriously, how disgraceful can it get?
here are some of my call to them in the last month or so.
6 December, 1 hour 58 minutes
19 December, 2 hours 43 minutes
28 December, 1 hour 3 minutes
28 December, 4 minutes
29 December, 35 minutes
29 December, 7 minutes
5 January, 1 hour 28 minutes
9 January, 22 minutes
10 January, 1 hour 34 minutes
17 January, 32 minutes
18 January, 37 minutes
23 January, 29 minutes
23 January, 1 hour 20 minutes
772 minutes. nearly 13 hours. almost every single time had to wait ages, almost every single time I got through to what sounded like a school leaver on work experience who didnt know what they were doing and had to keep putting me on hold so they could ask the "team leader" the questions I had. Every single time I couldnt get through to the same person so I had to retell my case from scratch.
They simply refuse, or make in impossible through organisational incompetence to sort out customer issues.
If only they answered the phone and dealt with customer issues as efficiently as they bill and as fast as they yank up prices.