You may have seen much talk about The Demand Flexibility Service (DFS) and we have seen a demand in people wanting to sign up. So fear not.. let me explain things 😌. First and foremost customers need to be aware that this is aimed at high-usage customers. The Demand Flexibility Service is a new strategy that helps customers lower their usage in small doses and energy suppliers can pay them back if completed successfully. Please have a look over this thread to read more info on the scheme 👉 Demand Flexibility Service. Please remember that the scheme is completely optional and nobody is obliged to take part.
I am sure that many of our customers we disappointed that the energy event last night was already full, and those who we're to take part had prior been emailed. So here is a check list for you to do so you don't miss out on future events:
- Ensure that you have a smart meter. (if you don't have one, but would like one - let our Customer Services know and they can help you get one booked in).
- Ensure that you have your smart meter set to give us daily half - hourly reads. You can manage your preferences in your online portal, but if you are not sure please Contact Us so we can help you. (Reads have to be regular, so we would need the meter to be set at that for around 2 weeks before.)
- Ensure you are opted into certain preferences. These include marketing information.
With all those steps complete, customers will then be emailed to take part in the next event. The DFS is not something that you can be automatically enrolled onto by Energy Specialists, you have to wait for an email to take part 🌍. The day before an event, you'll then be emailed again and given an 'energy saving target' and asked if you'd like to participate.
We'll send a text and email to those that have said they'd like to participate on the day, to remind you what to expect, and what you'll need to do.
E.ON Next are currently in the process of emailing those customers who are eligible to make those changes if they wish 😊.
Any more questions, please do let us know!
Last edited by Han_EONNext; 4 Weeks Ago at 09:16.
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