Password reset email finally arrived and I'm back into my EON Next account proper 🎆
E.ON Next community, we want your feedback!
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Level 9222-01-23@Beki_EONNext
Did you ever get any answer to my query about being eligible for ECO, as applied through the E.On Next website, only to be told it was not available because of my postcode?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Community Manager22-01-23Morning @retrotecchie Hope you are well! Good question...I'll see where @Beki_EONNext is at with this one and get back to you 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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22-01-23Hey @retrotecchie, nothing as of yet but the scheme isn't due to start yet properly so it may be that you're applying too early?
This is from the Energy Saving Trust website.
I've also just been on the website but I believe the link has been taken down. Do you have it available?Last edited by Beki; 22-01-23 at 14:15.
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Level 9222-01-23@Beki_EONNext
No, I applied for the 2022 scheme for which I was told I qualified but was then told you don't cover my postcode area. This year' s scheme closed on 23 December. The link was taken down again on 24th Dec but was only live for two weeks as I reported.
Go back through the list of bugs I provided. It's among those. Also you should have a record of my application...Last edited by retrotecchie; 22-01-23 at 14:43.
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22-01-23@retrotecchie Thanks for explaining. I did report this at the time and questioned why we haven't covered your area but I have had no response.
I have just had a search and I think this needs to be put through by an Energy Specialist. I'll pop you a DM with some questions. -
Level 9222-01-23@Beki_EONNext
Here is a screenshot of the link, which was only working between around 10 Dec until it was taken off again. Prior to this, the link just redirected users back to their account home page.
Still not sure what my 'exclusive energy solution offers' are, either, which apparently all your customers are supposed to get, but so far nothing has come my way.
Last edited by retrotecchie; 22-01-23 at 15:35.
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Community Team24-01-23
Hey, thanks for posting your feedback @brum196666! I'm glad you are sorted now 🎉 how are you finding your online account, do you find it easy to manage? Is there anything that you would like to see that isn't on there already or anything that you find difficult to navigate or would change?"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth! -
Level 506-03-23@DebF_EONNext You asked for feedback, so here it is. As I am now an Octopus Energy customer I can make the comparison.
Website - E.On Next’s looks like something that would appeal to children. There is no easy navigation, no energy usage charts to look at and it is not at all obvious which account your are looking at if you have more than one. The Octopus customer website has all the essential information right there on the front page, the name of the tariff you’re on, the charges and most importantly graphs showing you what you have used and when. You can even download raw data to put into a spreadsheet should you wish. This is streets ahead of what E.On offer.
Customer service - when I used to wait to get through on the phone to E.On, there was never a straightforward answer to a simple question. It all seemed like too much bother unless it involved me having to pay you money - then they were best in class!! In contrast I phoned Octopus because I couldn’t see my Gas meter readings and the guy solved it in under 30 seconds after finding an incorrect digit in the serial number.
SEG - Last year E.On Next paid me 3p/kWh for export. After the year was up I was sent a cheque, yes a cheque - can you believe - for what I had earned. I had to ask my Gran to identify what one was! Octopus pay me 15p/kWh export, five times what E.On Next offer. And, every month the value of my export is applied to my account. No cheques involved a year later! By the end of this summer I will have built up a nice credit to offset the cost of winter fuel. I also get a graph showing my daily export because Octopus can read the export numbers from my Smart Meter; something I was told was impossible by the E.On SEG department.
This is all simple, obvious no-brainier stuff that Octopus provide. I see no possible reason why every Energy company doesn’t do likewise. No wonder they are taking your customers away from you.Last edited by Han_EONNext; 13-03-23 at 19:31.
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