[Han_EONNext]

Morning everyone 😊

Just to let you know that we have had some clarification that these payments will be made by the end of the month 🙏

[retrotecchie]

@Han_EONNext

Comforting to know, but our entire village of fifty-one properties are all eligible and most neighbours with other suppliers I have spoken to have already seen their payments. Just the few of us with Next who appear to be having to wait. Same with the WHD....still waiting for that too. Many other suppliers have paid that already.

[gbhxu]

Originally Posted by retrotecchie

@Han_EONNext

Comforting to know, but our entire village of fifty-one properties are all eligible and most neighbours with other suppliers I have spoken to have already seen their payments. Just the few of us with Next who appear to be having to wait. Same with the WHD....still waiting for that too. Many other suppliers have paid that already.

Does make you think that Eon Next make a few quid by delaying payments.

If it's anything like WHD I'll expect mine in May or June

[meldrewreborn]

@gbhxu

Because the WHD does not involve government money (it comes from all our energy bills - even of those that get the WHD) there is truth in your statement in regards that benefit.

However the AFP is from government money and the government will only reimburse suppliers when (after) the money has been expended.

[gbhxu]

Originally Posted by meldrewreborn

@gbhxu

Because the WHD does not involve government money (it comes from all our energy bills - even of those that get the WHD) there is truth in your statement in regards that benefit.

However the AFP is from government money and the government will only reimburse suppliers when (after) the money has been expended.

Calor told me that it would be paid on the 6th

[meldrewreborn]

@gbhxu

"Calor told me that it would be paid on the 6th"
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That could be valid, but I think only if Calor are you electricity supplier, which is perhaps unlikely.

[retrotecchie]

@meldrewreborn @gbhxu

The AFP payment to suppliers is made up front by the government.

The Direction to Suppliers clearly states:

14 Any interest accrued or balance held must be returned to BEIS as part of the scheme reconciliation.

So if they hold the monies in any interest earning account, pending disbursement to customers, then any interest has to be accounted for and returned as part of scheme reconciliation. So, it's not in the suppliers interest to 'hold on to the money as long as they can' to try and make a few quid!

[meldrewreborn]

@retrotecchie

Correction duly noted!

[retrotecchie]

@meldrewreborn

The suppliers have had the money up front from HMG as well as a list 'per supplier' of all their qualifying customers. The money is in the bank, the recipients have been identified. Customers of several other companies have already had the payment.

If it takes them a bit longer than other suppliers to disburse the payments, well that's one thing. The most concerning aspect for me is that as soon as HMG told the suppliers which customers are to get the payment, I would have expected those customers to have at least had some notification in the form of a message or email in their account, rather than just leave us sitting in the dark wondering.

Likewise, I would have also expected a supplier communication to each qualifying customer for WHD. Other companies seem to have managed this a lot better.

Having spent half an hour on the phone to the WHD helpline yesterday, the advisor was stunned to hear that I have not heard a peep from E.On Next. She confirmed we not only have more than one qualifying benefit and are significantly below the income threshold for the household, but our property scored well above the threshold for 'high heating cost'. But thus far....nada.

[retrotecchie]

Originally Posted by gbhxu

Calor told me that it would be paid on the 6th

Calor state publicly on their website from 6th. Not on the 6th.

"For households with a domestic electricity contract, your £200 is due to be paid via your electricity supplier from 6th February. This will be done as a credit on your electricity bill."