if the app isn’t relevant to you then you don’t need to worry or be on this post surely. This is for Eon Next App problems, And that is what my original post is regarding. I do rely on the app some do some don’t. Each to their own. 👍😊
@Mailman no of course not. Everyone is entitled to their say. Everyone has a voice. But was just saying I had mine and you was all jumping on mine. I reply on the app no one knows my circumstances which I don’t need to go into. Just think people need to be mindful of everyone else’s life situations. And this page is to try get answers about why things arnt working or support. No need to remove. Free speech and all that. 😁😁
I agree @Vic08 some do rely and some don't!
Although we have a smart meter, when we was with E.ON Next we still used the app to monitor things as our IHD didn't work 👎. Hopefully we can get it sorted for you soon 😊 - please do contact us if you need to check your account or have any questions about anything 😋.
I can certainly see why some don't need to use it and have great tracking systems like @Mailman & @meldrewreborn but I do also completely understand why those who choose to use it do and I agree we do need to be mindful of other peoples life situations everyone's questions, thoughts and feelings are valid and this is a great place to be able to do that and come together so it's great to have you here and to be able to reach out @Vic08 😀
Last edited by Anasa_EONNext; 02-03-23 at 12:29.
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@Han_EONNext It's been a month and you still haven't fixed it? How difficult can it be? It's simply a data collection and processing APP. Is someone actually working on it at all?
I'm so sorry we missed this @FiboSoup! How are things looking for you now? I understand that it can be stressful - but hopefully they'll bring the App back up to speed being even better than before! Likewise, if you have an issue our Energy Specialists are happy to take a look for you 😊 so just let them know.
We are actually currently on the hunt for members to join our Testing Squad at the moment! We are looking for people to be part of testing our E.ON Next App & other E.ON Next products. - is that something you're interested in? Perhaps @Vic08 this is something for you too?
My IHD hasn't worked since 2nd week in November. Meter says inactive, call after call after call it ended up goin to ombudsman, offered £85, a written apology and an appointment. DECLINED! Why is it impossible to get an appointment to get this meter active and replacement IHD?
@Loweys that doesn't sound too good! After the ombudsman decides you need an appointment does one ever get booked in for you? Or do you have the appointment and the same happens?
the meter is the thing that actually measures your consumption. The IHD is the device that is intended to give you data from the meter in a simpler and informative manner. What exactly is inactive?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn not a.clue what inactive means. Something to do with the meter not communicating with IHF as far as I know. But they need to come and sort it
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