@meldrewreborn Thanks for your help along with others on here, I'll now look at switching 👍
Its 2023, Have all Smets1 meters now been upgraded onto the network?
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Level 9105-02-23@zappedtoe The data from large supplier - domestic customers is telling.
Quarter Gas meters
smart in
smart modeGas meters
smart in
traditional modeGas meters
non-smartElectricity
meters
smart in
smart
modeElectricity
meters
smart in
traditional modeElectricity meters
non-smartQ4 2018 5266181 687942 15445560 7027058 913408 17922870 Q1 2019 5515114 822164 14953399 7325328 1150502 17265694 Q2 2019 5742799 1004675 14496277 7654779 1370965 16667334 Q3 2019 5995365 1194248 14015676 8017974 1653253 16002566 Q4 2019 6294285 1495786 14023880 8431865 1989202 16073174 Q1 2020 6585917 1667483 13867910 8932589 2028510 15593200 Q2 2020 6623632 1622086 13691730 8953977 2009973 15536534 Q3 2020 6885507 1674516 13411355 9367496 2022874 15132341 Q4 2020 7227534 1847951 13222177 9884841 2118166 14852091 Q1 2021 7492053 1807674 12694537 10318212 2040020 14097011 Q2 2021 7765924 1875256 12479909 10838574 2126942 13698565 Q3 2021 8129806 2010876 12081010 11362116 2184441 13289775 Q4 2021 9164751 1968329 12526982 12688315 2119559 13766041 Q1 2022 9716697 1841739 12176299 13689569 1655389 13406319 Q2 2022 9883692 1983479 11874596 13973050 1730072 13029841 Q3 2022 10274035 1953759 11579251 14445339 1736419 12587058 Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9212-02-23Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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Guestzappedtoe21-03-23Update - I've now been switched over to another supplier as per previous post so this is just an update after a month away from EON. They still continue to email, post and only just today, phone about making an appointment to get my meters changed. The guy who rang today kicked off with the line "if we don't change your meters they could soon stop working" ummm they have never worked.
My new supplier has now booked in a meter change which took one phone call.Last edited by Anasa_EONNext; 21-03-23 at 21:37.
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Community Manager21-03-23@zappedtoe Anasa here 👋 It's not great to hear that you did not have the best customer service. There does seem to be a lot of confusion with accessing your bills and energy usage. I think the mix up came with wanting to know your usage before EON Next, those bills are on a different system so we don't have access to them on the system but we're able to get access to them for you, your data is not lost its just not on the system that EON Next use which should have been explained to you.
We're sorry to see you go but do understand that you have to do what's best for you so thank you for your feedback. I hope that you stick around on the forum as we offer lots of help and advice for all members not just our customers 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Level 9122-03-23@Anasa_EONNext
@zappedtoe wrote about issues with their smets1 meter. Your reply seems to be referring to a rather different matter. Obviously you cannot compromise a customer’s data, but would you care to explain in more detail about data being on the system but not on the system that E.On Next use? Those of us volunteers here will not understand quite what you mean, and some more detailed explanation would be helpful. -
Community Manager22-03-23@meldrewreborn @zappedtoe mentioned on an updated post that they had now left but he asked for copies of all his bills but he was told that they no longer had them on the system as he is no longer a customer, so I mentioned that this was likely down to the fact that some of those bills could have been whilst he was with EON energy and if that is the case at EON next we can't always see all that information at the time due to different systems but the information can be located and perhaps should have been explained better. I think from the post we can all see that the customer journey was not the best and there seems to be a lot of things that could have been improved on and all in all a better explanation should have been given so wanted to acknowledge that.
I hope this helps clear things up 😊
Last edited by Anasa_EONNext; 22-03-23 at 09:53.
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Community Manager22-03-23@zappedtoe We do moderate posts from time to time to make sure we keep this forum a happy friendly space and watch the language being used but at the same time keeping things as real as they should so members can continue to highlight the positives as well as the negatives and we're always open to feedback to make those all important changes. We've not always got things right for our customers and we're working hard to improve this so we really do appreciate that fact that you came on to let us know what went wrong and what we need to improve on 😊
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Level 9122-03-23@Anasa_EONNext
OK it makes sense now - I’ve always thought that locking a former customer out of their online account, thus denying access to past bills was a most unhelpful policy (adopted by nearly all suppliers I think) particularly when paper based bills are no longer sent.
Are customers warned of this ?
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