[MagsM]

Could someone explain why both my smart meters have been read on 3rd January 2023 and no bill is forthcoming for gas or elec?

[PeterT_EONNext]

Hi @MagsM (and anyone else who may be reading this)

I'm not sure if this applies to you or not, but we are hearing of this for those who are expecting a bill at the beginning of the month and this being a little delayed.

For those of you who pay by Fixed Monthly Direct Debit on the 1st of the month, these payments may still be shown as 'Pending' on your online account. This is due to New Years Day falling on Sunday, New Years day (bank holiday) then being observed on the 2nd, meaning payments should be taken from banks on the 3rd of January. It can then take up to 5 working days to clear on your account.

Until this payment is cleared, your statement/bill will be held - this is so that your Direct Debit payment, as well as your charges for electricity and gas can be detailed all on the same statement.

If yourself, or anyone else who may read this pays by Direct Debit on the 1st of each month and usually gets a statement following shortly after this, you should receive your statements by 11th January latest 😊

[meldrewreborn]

@MagsM

No idea, is it important?

[MagsM]

Not to you I wouldn't imagine.

[retrotecchie]

Originally Posted by MagsM

Could someone explain why both my smart meters have been read on 3rd January 2023 and no bill is forthcoming for gas or elec?

When are your smart meters normally read for billing purposes and on what date is your bill usually generated?

[meldrewreborn]

@MagsM

we’re not mind readers, and we don’t have access to the company systems! My direct debit is in train and my bill was raised for my reading made on 1 Jan. because I’m on a fixed direct debit the bill amount in any one month isn’t important at all nor whether it’s raised at all nor the gap between each bill. So while I can see that readings should trigger a bill shortly afterwards , I wonder why it is of concern if it isn’t. The amount will be the same whenever it is produced and payment timescales will not be affected.

[Tommysgirl]

@MagsM
Could possibly be a delay because the Christmas Holiday period has caused a bit of a backlog. My gas bill DD was taken on 3rd Jan, but is still showing as a pending payment which has not yet been applied, and I'm giving them a few more days to catch up. I would suggest you wait until early next week, and if no bill appears, either contact Eon-Next, or try submitting the readings manually online, to see if that generates a bill.😀

[MagsM]

Originally Posted by meldrewreborn

@MagsM

we’re not mind readers, and we don’t have access to the company systems! My direct debit is in train and my bill was raised for my reading made on 1 Jan. because I’m on a fixed direct debit the bill amount in any one month isn’t important at all nor whether it’s raised at all nor the gap between each bill. So while I can see that readings should trigger a bill shortly afterwards , I wonder why it is of concern if it isn’t. The amount will be the same whenever it is produced and payment timescales will not be affected.

Excuse me, who are you?

[MagsM]

@Tommysgirl Sounds like a plan, thanks :-)

[MagsM]

@retrotecchieHi, normally the next day, as I said both readings were done on the 3rd, today I received the Government payment but still no bills, I thought perhaps the systems were updating due to the price increase on 1st Jan, I'll wait till Monday and see what happens then, thanks :-)