Getting thrown around back and forward

Level 7

Sfcsean

31-12-22

£50 topped up…. £49.50 taken off for debt. To say I’m extremely angry right now is an understatement.

Level 92

retrotecchie

31-12-22

@Sfcsean
@Han_EONNext , why is this happening? The maximum from any top up that can be applied to debt is 30%, not 99% and the debt from his meter is supposed to have been cleared? So all of the top up should be for gas. Where is this debt coming from if the meter is supposed to have been cleared down already?

Poor fella is going through the wringer here, and I'm losing sleep over this too.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 7

Sfcsean

31-12-22

Hannah is now speaking to to my flat mate through e-mail, which is a good thing because I’m becoming upset and so stressed about it all.

Level 92

retrotecchie

31-12-22

@Sfcsean

Hang in there buddy. It will get sorted. Hannah's a good egg...she'll get to the bottom of it all and you shouldn't end up out of pocket.

Community Team

Han_EONNext

31-12-22

@Sfcsean I am sorry its been such a whirlwind getting this sorted.
As you remember we did think we had it sorted and everything was fixed..however that was not the case 😮. It was an unusual situation to say the least but we've given your housemates any resources they may need and instructed on how to get an engineer to come and fix once your credit runs out.

Please do not worry 😊

🌍 Striving for a bigger, better and sustainable world!

There are lots of new ways to contact us! If you do need us please 👉get in touch👈

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Level 91

meldrewreborn

31-12-22

@Han_EONNext

Do you mean that the customer has to wait for the credit to run out, perhaps leaving them without energy, and then try to arrange somebody to fix the issue?

Or have I got the wrong interpretation of this?

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 92

retrotecchie

31-12-22

@meldrewreborn

Clearly the meter is kippered, and all attempts to sort it seem to have failed. I'd scramble an engineer now rather than wait any longer. Better to be proactive than reactive. Speaking as an engineer, obviously...

Level 7

Sfcsean

31-12-22

It seems there’s no other way around it and we have to wait for the gas be completely out before they can send anybody. Hannah has been fantastic i must say and it just seems the company itself has been the problem.

Guest

Tommysgirl

31-12-22

Originally Posted by retrotecchie

@meldrewreborn

Clearly the meter is kippered, and all attempts to sort it seem to have failed. I'd scramble an engineer now rather than wait any longer. Better to be proactive than reactive. Speaking as an engineer, obviously...

I completely agree. I'd also take the "Prevention is better than cure" approach and send an engineer immediately, but they don't seem to work that way. Let's hope they act urgently when the gas is out completely!
Happy New Year. 😃🥂

Level 92

retrotecchie

31-12-22

@Tommysgirl

Just one more example of the systematic problems with the older prepayment meters. About time they just ripped them all out and replaced them with something less prone to causing problems.