[samfoord]

@retrotecchie Thank you very much, it is appreciated.

[PeterT_EONNext]

Thanks for confirming this @samfoord - I've updated your address based on the information you provided in one of your previous emails to us as I can see this wasn't actioned upon after you confirmed your address which is different to what was showing on your account.

If you first contacted us in October about your Smart meter issue and haven't had this resolved yet, I will escalate this with the team - I'm afraid this is all I'll be able to do from here but they will get back to me, as they always do.

[samfoord]

@PeterT_EONNext appreciate your help, thank you very much. Have a great Christmas!

[PeterT_EONNext]

Originally Posted by meldrewreborn

@PeterT_EONNext

Hi Pete, Can you tell us any part of customer service that doesn't have a backlog at present? I know its not the fault of the staff!

I bet the board member's bonuses aren't held up in the same manner.

May I suggest that your answer would be along the lines of "you might say that, but I couldn't possibly comment".

As we all know, most areas are seeing delays in responding via email, our social media channels and the speed of answering the phone calls coming in currently due to a huge amount of contact we're receiving. We'd love the Community to of course, be a place where people may be able to get some of those answers they're getting in touch for though!

Since the inception of E.ON Next, we've always prided ourselves on the speed in which we can get back to our customers via these channels/answering phone calls and we know we've fallen short of this recently due to the large influx of contact.

We're currently recruiting in order to overcome some of these challenges that we've seen in the past few months, so moving forwards, things should improve 🤞

[PeterT_EONNext]

You're welcome @samfoord - and thank you, you too! 🎄

[samfoord]

Oh last quick one, R1 is day and R2 is night on E7?

[PeterT_EONNext]

@samfoord On your meter, yes, this is correct 🙂

[retrotecchie]

@samfoord

Usually, yes. You can double check by setting the display to R1 and making a brew during the day and making sure the R1 has changed and not the R2.

The hours will vary for E7 according to your region as well. If on your meter board you have a supply number, like this



Then let us know the middle 3 digits from the top row, which should begin with 8 and the first two digits from the bottom row and we can decode your off peak hours for you.

[meldrewreborn]

Originally Posted by samfoord

I sent updated information on the 27th October to the email above and no update or reply yet. I also had the same response about the engineering/metering team from on the 29th Oct and 14th Nov.

make a complaint- there are ways to make them respond although not quickly.

[samfoord]

@meldrewreborn Being honest, I've got far too much going on personally to really care, it's one of those things that when I have a spare 10 minutes trying to relax, it pops back in to my head.

I know "eventually" it should get sorted out, but in the grand scheme of what's going on, I haven't the energy.

I really do appreciate everyone's input on here though, thank you.