Do you have smart meters or do you manually send meter readings? If you have non-smart meters, submitting readings should trigger the generation of an up to date bill.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Something amiss with the triggering process then. Meter is a separate issue but manual readings should trigger a bill. I'll see if @DebF_EONNext can take a look for you as I had a similar problem earlier this year and she sorted it out perfectly.
I have edited your post to remove your sensitive account information. I took a quick peek at your account and I can see that a statement has already been issued by one of our energy specialists 🙂 If you need anything else our community is a fantastic place to get information our members really know their stuff!
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
I'm sorry to see that you're having trouble with your Smart Meter 😔
Have you spoken to an Energy Specialist in customer service about this at all?
They'll be able to take a look over your account with you and find out what's causing the problem.
You can find out all of the ways to get in touch with customer service here
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