What is considered a faulty meter?We've seen an increase in contact over believing that the meter is clocking up too much energy vs what is actually being used in the property. Whilst this can sometimes be the case, it is very rare and only generally occurs in an electricity meter in every 1 in 200,000! (for E.ON Next, that would equate to around 42 meters across all meter supply points that we supply)
The most common meter faults are:
- Stopped meter (both gas and electricity): The meter has stopped recording energy, and the reading no longer changes.
- Blank meter (both gas and electricity) : The meter screen is completely blank and unresponsive when any buttons are pressed.
Of course, the aforementioned issue can happen and is easily identified if it does, I'll be highlighting some different tests below on how to go about checking this before needing to get in to ouch with E.ON Next, or your supplier if your energy is supplied by someone else.
So what do I do?Firstly, and an important one. If it's your gas meter check to see if you can smell gas near the meter! If the usage is clocking over quickly and you don't believe this to be down to general usage, it could be an emergency. If you believe you have a gas emergency, please call
0800 111 999.
Now, onto the electricity..."A meters one and only job is to record the energy being used within the property. That's it." ~ Pete, December 2022
The most common query is that the meter may be faulty due to a higher bill than expected.
This isn't unusual, especially at the moment whilst prices of energy are much higher than they have been previously, and the time of year.
An easy check you can do, is by taking a look at your usage for the same period the year prior.
Are the units you've used around the same as the units used for a similar period last year? If not, this could be due to an increase in usage from more occupants/more time spent at home. If your circumstances haven't changed, what else could it be?
Remember, your unit rates will have increased if you've come off of a fixed tariff/due to price increases.
If you believe that the meter is recording energy usage when it isn't being used, then you can always do the following check:
Take a meter reading now, and then another in an hour's time (keeping your energy usage going normally, without switching anything off) and keep a note of these.
Next, switch off your energy at the main fuse for an hour (don't worry about your appliances, including your fridge/freezer contents, they will be fine during this time.)
Take another meter reading and then before switching the fuse back to the on position in an hours time, take a reading again.
Be sure to take the full reading on these occasions (including what you see after the decimal point)
Has the meter reading changed?
If the answer is yes, the meter could be faulty. The meter shouldn't record any energy usage for the whole period that your electricity is shut off from the main fuse.
Is the meter reading the same?
If the meter reading is the same, then the meter will be recording your energy usage accurately.
So what do I do after testing this?If the meter reading has changed during the 'off' period, you'll need to speak to us - a few more checks will be carried out before an appointment is booked, to help determine if there is a fault as we'll need to come out and check this.
If the meter reading hasn't changed, your usage may be higher due to a particular appliance within your home.
Now, we can't assist you further than that, so checking your appliances comes with a little trial and error. You can check this by monitoring your usage more closely (even better if you have a Smart Meter and an in home display, as this will show you your real-time usage)
You'll be able to go around switching appliances on and off to see what is eating the energy.
Another big one to check is, do you have a heated water tank? Some older properties, or those that are electric only will have a water tank which can be controlled either via a timer or an immersion switch - if you have one of these, check that the switch isn't on at all times, as this will use lots and lots of energy. If you need to control the use of this appliance better, you may need to consider asking an electrician to check this, as well as install a timer switch if there isn't one already there and you need to make use of the water tank.
And that's it really! Let me know below if you think your meter may be faulty, and why? 🤔
The above isn't an exhaustive list of course, but does generally cover the main points.
- Pete 😊
Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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