[Fnewman]

Hey all,

We moved a few months ago into our new house and transferring ownership of the FIT payments into our names is turning into quite the headache.

We initially sent the paperwork beginning of October. Heard nothing so phoned up after few weeks (was on the phone for around an hour getting passed around) just to be told our paperwork wasn't correct (not sure if anyone would have made us aware of this if we hadn't called??).

Anyway, we resent the paperwork 6 weeks ago and have heard nothing. Not even an acknowledgement or any kind of confirmation that all is now OK.

Does anyone know what the process is and how long the FIT transfer should take? I assuming we are going to have to phone again to try and find out what is going on. What is the best number to call to speak to the FIT transfer team?

Many thanks

[Fnewman]

Originally Posted by DebF_EONNext

Hey @Fnewman, Have you managed to get this sorted out yet? It usually takes around 4 weeks however we have had a bit of a backlog so it has been taking longer than usual. If you still haven't heard anything back yet let us know and we will chase it up for you 🙂

hi, nope still no update! It has been 3 months now so obviously concerned.

[meldrewreborn]

@Fnewman

I suggest you make a complaint.

[Anasa_EONNext]

@Fnewman Hello 👋 Welcome to the forum! I'm sorry to hear that there is a delay with getting your details updated, have you been able to get in touch with the FiT team?

[Fnewman]

@Anasa_EONNext

Hey Anasa,

Thanks for getting in touch. We have emailed hi@eonnext who said they have spoken to the FIT team who merely said they have a backlog...No confirmation that the docs we have supplied are ok and how long we should be waiting. We submitted the docs beginning of November and so it has been over 2 months now...

It has all bee pretty bad to be honest. We have been a customer of Eon for several years and although the previous owner of our new property had been with British Gas, we switched to you. Since we moved in October I have been having to give manual meter readings as the smart meter won't give readings for some reason. Despite giving readings every month I have not yet had a statement (despite the website saying I should get one a few days later). Contacted your customer services mid December asking for a statement to be told there was a system issue and would get it sorted and a statement issued...no statement or update despite chasing last week (had no reply).

Pretty shocking really. I have emailed unhappy@eonnext to raise a complaint but not holding much hope of hearing anything back.

[Anasa_EONNext]

Hi @Fnewman I'm so sorry to hear that didn't get much joy when you rang the FiT team, I know there has been a bit of a back log for a while now and the team are working hard to get through it.

I agree that it would help if you had some sort of confirmation that the documents that were sent are the correct ones. I'm sure that once the team get to you though even if they need some more information they won't leave you hanging and it will be dealt with there and then to save any more time.

I'll pass this on as feedback, we're in the process of reviewing customer services to see how we can make things better for our customers in all areas and this is definitely something that we need to work on😊

[DebF_EONNext]

Hey @Fnewman, Have you managed to get this sorted out yet? It usually takes around 4 weeks however we have had a bit of a backlog so it has been taking longer than usual. If you still haven't heard anything back yet let us know and we will chase it up for you 🙂

[Fnewman]

@DebF_EONNext Hi, still no update and it has been 3 months so we are obviously concerned. Every time we email we are just told there is a backlog which isn't really good enough (no confirmation that everything is ok with our docs etc).

Many thanks

Fay

[DebF_EONNext]

I'm sorry to hear that @Fnewman let me pop you a private message to get some info and I will see what I can find out for you 😊