The issue of getting older meters to communicate after they go off line following a change of supplier is entirely down to the communication provider DCC. Other than keep making requests to DCC to ask them to attempt to migrate the meters, there is very little the energy companies can do, other than put you on a list for upgrade to SMETS2 meters when all attempts by DCC to migrate have failed. Assuming all attempts have failed and E.On Next have been formally notified to that effect by DCC, there is the potential to upgrade at some point before the end of 2023.
Until this handover back to the energy company from DCC has been completed, there is little they legally have to do prior. An apology is probably as good as it gets for the moment.
However, you now have a deadlock letter so may now go to the Ombudsman and let them decide the outcome.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@Smhillas got sorted end of August new gas meter new electric meter and new IHD, engineer visit.... still no coms to EON HQ but at least now i have an IHD that reads my meters locally so I now can manually submit readings, so many emails and phone calls over 11 months but at least it's kind of sorted.
Good to see you’ve had some progress and can at least submit readings. You may already be aware but it can take six weeks for new meters to become fully functional so you’re still in with a chance that everything is fixed.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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